Only You Boutique Hotel Madrid

Beutiful hotel, you can find everything you Need inside the room, they also gave me and upgrade  Thank you!

this hotel has no security! My backpack was stolen by a thief right in the hotel lobby while I was talking to the front desk agent. I was standing right at the Front Desk and have just signed my registration card. My backpack was resting on top of my carry-on case next to me. I turned away to talk to the front desk agent, and when I turned back to my bags, my backpack was gone. The hotel CCTV caught an image of the thief who was very fast to snatch my bag. He could not be identified as he was wearing a broad rimmed hat. I can't help but think tht this thief knows his way around the hotel public area and the cameras. Everything was gone - backpack, mobile phone, credit cards, passport and ID cards, cash, books, shawl, and everything that I usually travel with. The hotel has too many entrances and exits and no security guard on duty. I was stuck in Madrid and the hotel for a week to get temporary travel documents but the security never improved while I was there. the elevators did not require a passkey to activate. The staircases were wide open. There were no guards at the muliple entrances and exits, Would I ever go back again? No! Would I recommend any security-conscious traveler to stay? No!

The service was abrupt some times. One female staff at the reception gets impatient and pulls a long face sometimes. The others are very nice.

Nice hotel,good view n yummy breakfast,clean room and nice CS service,will come back in the future

beautiful and clean hotel with very helpful staff. they were able to resolve an issue for us which was very kind of them.