After a few initial hiccups with room size, maintenance issues, and the card system at reception, the kind Guest Manager upgraded us to a suite on the 25th floor—what a thoughtful gesture! The proximity to the Haram makes the whole experience so much easier, especially when returning from prayers. You can literally see the Kaabah from the hotel exit, and being near the Clock Towers gives you easy access to shops and restaurants.
The breakfast was absolutely amazing—top-class food served by very nice Bangladeshi staff who were attentive and kind. Funny enough, after all the sweat and crowds at the Masjid, returning to the hotel and smelling its freshness was such a relief. *************.
The hotel usually offers gahwa, water, and dates after Salah, which is lovely—but as a heads-up, it tends to run out quickly, so not everyone always gets some.
The views (if you opt for the higher, more expensive rooms) are incredible. The beds and pillows are very comfortable, making it easy to rest after long days at the Haram.
Overall, despite minor hiccups, the excellent service, stunning location, and comfort make Marwah Rayhaan by Rotana highly recommendable. *************, it made our Makkah stay much more comfortable and memorable.
