Element Boston Seaport District

Service is good. Staff is helpful. Rooms and Facilities are clean.

I enjoyed my stay at this hotel. The staff was friendly and helpful. The rooms were clean and comfortable. The location was convenient, and I appreciated the breakfast. A solid choice for a pleasant stay.

We checked in around 10:00pm. AC did not work in our room. Called for service, but they never came, so 30 min later we went back down to front desk and got another room. The AC worked, but the phone did not work in the second room. They wanted us to call the front desk to let them know if we wanted the second room. Same with Valet. No valet service for us. Parked our own car in a valet parking spot and found the car in the same spot next day. On leaving they just handed us our keys. We played valet for them and were charged valet fees. Not going back.

We had an overnight flight arriving at 8 o’clock in the morning at the hotel. They had a room available and they gave it to us, which was absolutely wonderful as tired as we were. Thank you very much for your thoughtfulness.

Lobby was nice. Breakfast was good. Pool wasn’t working when we were there but we could go next door. The room was small and the couch didn’t pull out like it said. The blinds didn’t work so it was dark in the room. and the AC broke 3 times, once in the middle of the night and we were there in a heat wave so we had to get someone to fix it at 2am. It was okay. But I wouldn’t stay there again.

The hotel is understaffed. Especially during the check-in / check out process. Also the pool was unavailable. Something I was not made aware of until the morning of my check in date.

I had a great stay at Element. The room was excellent—clean, spacious, and very comfortable. The bed was incredibly comfortable, and the pillows provided some of the best neck support I've had at a hotel, making it easy to get a great night's sleep. The real highlight of my stay, though, was the staff. I visited during an exceptionally busy time with the World Cup, yet every team member I interacted with was warm, patient, and genuinely hospitable. They handled the crowds with professionalism and made guests feel welcome despite how hectic things were. The hotel itself is currently undergoing renovations, so some of the common areas weren't as polished as they normally might be. Combined with the influx of World Cup visitors, it was clear the property was under a lot of pressure. However, I imagine these are temporary growing pains, and once the renovations are complete, the hotel will be in great shape. Overall, I had a very positive experience and would happily stay here again.