I booked 5 rooms for my family. The hotel stated check-in time was 3 PM. However, my family arrived early at 12:45 PM. Around 1:30 PM and 2 PM, three rooms for adults were ready, but the two family rooms weren't available until 2:50 PM. Yet, guests who arrived after me at 2:30 PM already had their rooms. When I asked why, they said the housekeeping department was still cleaning. I asked why they couldn't prioritize cleaning for earlier arrivals, as I had waited for two hours.
With several young children in our group, the late check-in led to the kids asking about it two or three times, and the front desk staff seemed a bit annoyed. The only exception was a staff member named Phuc, who was enthusiastic and had a great attitude. The rest of the staff seemed irresponsible and had very poor attitudes. Although I know it wasn't yet check-in time, for such a large hotel, the initial impression from the staff's attitude was quite disappointing.
The front desk is the face of the hotel, and they are the first people guests encounter. A poor initial experience makes it difficult to have a good overall impression.
The toilet in the bathroom still had a bad odor.
Regarding the buffet food, the quality was good.
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