Celebrated my birthday at Eastern & Oriental Hotel. I emailed them in advance and checked in early, but wasn't given a room with a better view. The Heritage Wing I booked was beautiful, but there was a small cockroach in the first-floor room, which was a bit scary. The hotel's location is good. For breakfast, only the char kway teow on the G floor of the Heritage Wing was delicious. Happy hour was also decent. There was no Chinese-speaking staff, and I personally felt they were more accommodating towards Caucasians. The Indian doorman was very nice. No room decoration was provided for my birthday or anniversary. After some unpleasantness with the room assignment, they sent a small cake. Overall, it's a worthwhile hotel to stay at in Penang, but the service isn't as good as other five-star or resort hotels.
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