The only good thing about this hotel was the room itself; the service was absolutely terrible. We checked out early on our second day to hike and left our luggage at the hotel. When we returned, we had some food and intended to eat it quickly in an area that wouldn't disturb the front desk staff, then leave. However, a man named Juan, who claimed to be the restaurant manager, told us we couldn't sit there, explaining that it's a place where food is sold, and even as guests, we weren't allowed to eat our own food there. We told him we had just checked out, but it made no difference. I asked if there was anywhere else we could go to quickly eat our food before leaving, but he said no. Although we were uncomfortable, we cooperated and left, planning to sit on a bench just outside the hotel. To our surprise, as soon as we sat down, he came out again and rudely demanded that we stand up and leave immediately. He was incredibly rude and completely lacked manners. This was our first time encountering such a rude hotel staff member in Switzerland, and the front desk staff clearly saw everything but did nothing. In fact, the front desk's attitude was generally mediocre, only smiling at European guests. This hotel exhibits racial discrimination and has rude staff; it completely shattered the good impression I had when I first booked. There are many other hotels in the area, and if you want to avoid a terrible experience with staff like Juan, I suggest you consider somewhere else. This is the only negative service review on my entire European trip!
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