Best homestay service and hospitality I've ever experienced! 100% recommended, and trust me, you won't regret staying here.
The service starts WAY before you even check in. They helped me A LOT with planning my Zhangjiajie trip, a lifesaver for independent travellers who plan their own itineraries. They can advise you on ANYTHING related to the attractions, help you book tickets, receive parcels on your behalf, and even arrange cars for pick-up and drop-off. Truly top-notch service!
A few things to note: There isn't a fridge in the room, but they can store your drinks downstairs on the first floor. There is also no lift, but the owners will always offer to carry your luggage up or down the stairs for you. Trust me, neither of these will stop this place from deserving a 10/10!
The owners are two siblings. The brother handles reception at the counter, while the sister manages online customer service. Both are super friendly, and the sister is incredibly responsive and efficient. They go out of their way to make you feel welcome, with lots of thoughtful little gestures, and are always happy to accommodate almost every request. I was so grateful that I even decided to buy local snacks and brought it to China for them.
I'll definitely stay here again if I ever return to Zhangjiajie! Thank you for creating a pleasant trip for me and my family.