To be honest, I wouldn't have left this review if it weren't for the frustrating experience upon check-out. The hotel's location is decent, but the facilities are old and outdated. The TV is only available on the first floor; it's basic cable and doesn't support screen mirroring. The bathroom door on the 2nd floor was wobbly, squeaky, and impossible to close properly. The shower water kept fluctuating between scalding hot and freezing cold, and maintenance didn't fix the issue. The room is part of a detached courtyard with quite a few high stairs, making it rather inconvenient to go up and down. They claim to have a 24-hour online butler service, and you can supposedly call '0' from the room to request a buggy for luggage transport between the room and the lobby (via phone or WeChat call). However, extension '0' from the room phone never worked at all. Since we were checking out early at 6:45 AM, we had requested the front desk in advance to prepare a takeaway breakfast. But starting from 6:30 AM, no matter how many times we called or left WeChat messages, nobody answered. We had to struggle and carry our heavy suitcases down the stairs ourselves. When someone finally answered the phone, we made it to the lobby, and the staff excused themselves by saying 'we were short-staffed, so we couldn't answer.' This is the Banyan Tree we're talking about, not a budget hotel! To brush us off with such an excuse is unacceptable. Fortunately, we went downstairs early enough to catch our schedule; if we had been delayed, who would have compensated us for our missed high-speed train or flight? Such a frustrating way to start the morning. Thumbs down. No matter how high-end a hotel is, or whether you've communicated your early departure with the butler in advance, you still need to reserve time and energy to fend for yourself. By the way, walking from the rooms to the lobby takes 10-15 minutes, and even the buggy ride takes at least 5 minutes. Think twice before booking. 🙃
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