Palacio Santa Clara, Autograph Collection

The location is excellent, the room decor is tasteful, and the staff are professional.

This hotel provided extremely poor service and seemed to discriminate against Chinese guests. I strongly advise everyone to consider other options. Here's why: Firstly, my wife and I arrived in Valencia on February 14th after a grueling 20+ hour flight from Beijing. We got there a little after 12 PM. According to their policy, we couldn't check in yet, so we were forced to wander around for three uncomfortable hours until 3 PM when our room was finally ready. While this is standard policy, it was still frustrating, especially since I've had experiences in the past (like arriving in Amsterdam in the morning) where hotels would give us a room immediately, just clarifying that breakfast wouldn't be included that day. Secondly, and this is where it gets interesting, after checking in, we discovered the room didn't match our booking. My wife specifically booked this hotel for a room with a balcony. We spoke with the front desk, then contacted Trip.com, who managed to get us a refund for half the room rate. We didn't push it further, but it still wasted half our day, and we just ended up doing some casual sightseeing that evening. Thirdly, on the second day, they moved us to a different room, which was still similar and lacked a balcony. However, the first room felt so incredibly cramped and depressing (you'd understand if you stayed in it), so we immediately moved. This whole process wasted another two hours. Fourthly, and this is even more shocking, upon checkout, the front desk attendant told us we were all set and the payment would be deducted from the pre-authorization. My wife asked to see the receipt. When it was printed, we discovered that the front desk supervisor had created a new order in the system under my wife's name, with her passport number correct, but the address was a random Beijing address. Crucially, the price was over 200 Euros more! Luckily, we caught it. We presented our Trip.com booking for verification, and the attendant immediately recognized the problem and said they would refund the difference in a couple of days. Finally, after returning home, we complained to Trip.com. Trip.com contacted the hotel, and the hotel offered a free room upgrade for a future stay. It's truly speechless. Even if I go to Valencia again, I would never stay there. It felt like they had zero sincerity, and it seemed like the order mix-up was intentional. They only offered empty promises but failed to deliver, and it truly felt like discrimination against Chinese tourists. We've submitted all evidence to Trip.com and won't be displaying it here.

The boss was very satisfied.

The hotel's location is very convenient, very central, situated at the junction of the old town and the commercial area, making it easy to explore. The hotel has an Art Deco style, giving the feeling of stepping into a huge Maxim's restaurant. It's very comfortable. The room's decor is also quite dreamy and luxurious; transitioning from a guesthouse to a hotel was a pleasant experience. The bathroom is especially comfortable, and the toiletries are all excellent. The room's window faces inwards, making it slightly cramped, and the room lighting is a bit dim. The breakfast is exquisite yet sufficiently abundant.

Very good stay, centrally located hotel, excellent service, very good breakfast. All week, TV channels other than Spanish were out of order.

Excellent hotel and location. Upon arrival, we were given a two-bed room. My partner and I went with them. I realized I had made a mistake when making the reservation. We called reception and they upgraded us to a city view room for free. The rooms are beautiful and the staff is very friendly.

Located near Valencia's Ruzafa district, it's not far from the historic center and the Tech City. We walked to almost every attraction. The hotel is clean and well-equipped. The style is retro and the rooftop is stunning. Every night, we were given chocolates upon arrival. The drinking water was always replenished promptly, which is truly important. The only minor flaws were: 1. The room was small; 2. The water pressure was a bit low; 2. Although not related to the hotel itself, the row of trash cans on the street outside the hotel entrance was a bit smelly. However, it didn't detract from the experience and I was very satisfied with my stay.

This hotel is old. The room is small and looks like it needs to be renovated. The room we booked is not as good as the room we redeemed with points. The location of the hotel is OK, of course, because the old town of Valencia is very large, you can basically walk to the main attractions in 15 minutes. It is very close to the North Railway Station, but it is not actually useful because the commonly used stations are far away and definitely cannot be walked. The hotel service is average, parking is not allowed at the door of the hotel, watching the old man pushing the box by himself, the waiter acted as if he didn't see it, until the road was uneven and the old man fell. I probably won't stay at this hotel after getting off the bus