ANA InterContinental TOKYO by IHG

Had a pleasant stay for a friends' gathering. The room was spacious and quiet. Huge thanks to the caring staff who quickly helped us arrange an extra bed when a friend joined last-minute. Highly recommended for family and group holidays!

One of the best hotel for this price. Luxury and comfort. There is a metro station entrance in front of the hotel. Just to remind that the actual station is not that close to the hotel. For accessibility, I would say that if you plan to get around Tokyo with JR or metro. This hotel might not be a good choice for you. Since there areno JR lines nearby.

Convenient location but very crowded and busy hotel for families with young toddler, breakfast selection is great. We stayed in imperial suite, plenty of space.

Room and bed were very comfortable, immaculately clean and modern. 2 mins walk from train station, if you need lift access to train then a 6 mins walk, we had a stroller. Breakfast was a bit of a zoo, we went during Christmas, very busy! But tables were spacious so even though there were so many people you don’t feel cramped. Good variety of food selection. We had dinner at the Japanese teppanyaki restaurant. Delicious, especially the tuna salad. I found the lobby staff a little lack of personality, at check in, no mentioning of where breakfast will be, what time check out is. Just checked you in and that’s it, no personal notes in the room. When I expressed I’ve lost my phone at the shop in Tokyo, no sign of empathy (it was a western male staff) no gesture of helpfulness, very cold and robotic. This goes for concierge also, he is an older western gentleman, he needs to use Google translate also which is frustrating cause I could do exactly the same research with Google translate. Overall, hardware is solid, need to fine tune the staff, sprinkle a little bit of personality in them.