Our family of four – two adults and two children – was on a road trip. Let me share both the good and the bad. Every time we travel, I carefully choose and compare hotels, and we always come back satisfied, but this time I was truly disappointed.
First, the hotel's location is excellent, with free parking and EV charging stations, which is very convenient. We were proactively upgraded to a lake-view room upon check-in, which was a nice touch and definitely added to our positive experience. There's an infinity pool on the top floor, and the breakfast buffet was quite varied.
However, what happened next was something I've never encountered before in all our years of traveling with kids, and it instantly dampened our entire happy trip. This morning, my husband took our son to the breakfast buffet first. When he gave the room number, he mistakenly said 1205 instead of 1025. The staff member on duty at the buffet entrance verified it and told him it was incorrect. Later, when I came with my daughter, we were told we had to pay for extra breakfasts – only two breakfasts were included per room, and we had to pay 177 yuan for our 9-year-old and 13-year-old. I agreed on the spot; regardless of how much the kids eat, they're older now, so paying for extra meals is understandable. But then came the most infuriating part: this same staff member watched us throughout our entire meal, constantly reminding us: 'Don't waste, don't waste.' I even vaguely heard this staff member whispering to a colleague at the entrance, 'See, caught another one!' I was absolutely appalled on the spot. Are we thieves? I cannot understand how a five-star hotel can train staff members like this. We've stayed in countless hotels, big and small, on our annual trips, and I've never encountered such service.
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