The hotel lobby reeked of harsh, eye-stinging fumes due to renovations, and the smell in the room was so overpowering I literally couldn't breathe, forcing me to cancel my reservation. The front desk staff were uncooperative and unreasonable.
However, the Ctrip staff who handled the issue afterward were incredibly efficient and professional, especially the two customer service agents who helped me over the phone: Xiao You and a male representative. They were highly professional, responded promptly, were thorough and patient, and resolved everything efficiently. They were both genuinely helpful and very professional.
I will continue to use Ctrip in the future and hope they maintain this excellent service! 👍
Original TextTranslation provided by AI
