Crosby Street Hotel

Yes, it was pricey for us but the Crosby Hotel is Heaven! It is literally the perfect oasis while running around in NY. Every staff member we encountered was polite and overtly helpful. I I mean everyone! From the early and late checkin with the reception desk, the staff at the restaurant, even housekeeping. It makes such a difference in your stay. We loved the 5pm cocktail in the honesty bar! Oh, and the concierge team is incredibly receptive. I was unable to book a reservation online and they made it happed. Their response time was always less than 5 min via email! Our room was cosy, bed was so comfortable, and even with a wall of windows, it's very quiet. I do not have one negative thing to report!

This small boutique hotel is my favorite for many reasons. Over the past several years we have quit staying at other hotels and only stay here. From the moment you pull up out from in your car, the staff is so welcoming, so attentive, and the hotel is beautiful, unique and located in a wonderful part of SoHo, making it easy to walk to many favorite places. The restaurant and bar is a great vibe and the rooms are all decorated differently so we get a new style each time. We did have a small maintenance issue the first day of our several day stay but the hotel staff was quick to address the issue and correct the situation. We can't say enough nice things about this place and their awesome staff!

I first went to this hotel May 2025 for my daughters college graduation. I loved it so much that I booked it again for my stay April 2026. Place did not disappoint. I had arrived 20 minutes before formal check in. I was feeling a bit faint from not having eaten anything all day. Front desk staff said it would be 15-20 minutes to finish up my room. In the meantime they set me up in a small living room area off lobby and had a waitress come over from the restaurant within minutes to take my order. My room was on the top floor, with a king bed and they brought in a small bed brought in for my daughter who was visiting me. What makes this place stand out is the service is impeccable, food delicious and I love the quiet elegance of the property. Also great location in SOHO with world class shopping, coffee shops and dining at your finger tips.

Really excellent hotel, surpassed my expectations. Rooms are fantatic, bathrooms excellent. The 5pm cocktail service a nice touch. Minor grumbles: gym equipped by someone who doesn't know gyms. Bar snack menu is rather limited.

Worked there for a year. Was sexually harassed and bullied by a coworker multiple times. He would say things like “the reason Jews have a lot of children is to repopulate after the Holocaust.” After reporting this among other things multiple times to HR nothing got done. I no longer work there but do still have nightmares and anxiety as a result.

A lovely hotel in an amazing location with really comfy beds. The staff here are such genuinely nice people - A shout out to the guys on reception. The star of the show is most definitely 'Joseph' the doorman / welcome greeter of the hotel. A genuinely kind, friendly man who is always a pleasure to speak to and a huge asset for the hotel. First impressions always count and this gent sets the precedent for quality friendly service in a city which is not always so friendly! Will most definitely return, a great stay!

A lovely hotel in an amazing location with really comfy beds. The staff here are such genuinely nice people - A shout out to the guys on reception. The star of the show is most definitely ‘Drew’ the doorman / welcome greeter of the hotel. A genuinely kind, friendly man who is always a pleasure to speak to and a huge asset for the hotel. First impressions always count and this gent sets the precedent for quality friendly service in a city which is not always so friendly! Will most definitely return, a great stay!

This is my first review on TripAdvisor, and I honestly couldn’t have picked a better place to start. Cleanliness (5/5) The hotel was exceptionally clean. Everything felt fresh, well-maintained, and cared for. Very nice furnitures and bed. Location (5/5) If you want to stay in SoHo, this is simply the best possible location. You’re surrounded by fantastic breakfast spots, lunch options, and great restaurants for dinner - and there’s something for every budget. You truly can’t ask for better positioning. Service (5/5) The service level was the best I have ever experienced (and I’ve stayed at my fair share of 5* properties). From the doormen recognizing you by name, to reception, to the concierge - every single touchpoint felt personal and thoughtful. The attention to detail for both me and my family was exceptional. I’ve stayed in many 5-star properties - most recently the Ritz-Carlton NoMad and The Fifth Avenue Hotel here in New York - and the service here (Crosby Street) was on another level. Value for Money (5/5) It’s an expensive place to stay - no doubt about it. But you absolutely get what you pay for in terms of location, service, and overall experience. Sleep Quality (5/5) The bedding was incredibly comfortable. Coming directly from another 5-star property, the difference was noticeable. I slept with one of our children and my wife slept with the other, and we were all impressed by both the comfort of the beds and the quietness of the rooms. We slept extremely well. Rooms (5/5) If there’s one area where there’s minor room for improvement, it would be some of the interior details. You can see that certain elements, like the doors and some amenities, are a bit dated. The same goes for some of the furniture (e.g., the table in the room). I would consider updating some of the smaller details such as soaps, shampoo, power outlets, and especially the hairdryer (which felt quite old and outdated). When I mention the doors, it’s simply that from the inside they reflect that they are likely 10+ years old. They were absolutely not a problem for us - but if anything were to be refreshed, this would be the place to start.

Incredibly well-run hotel. We were celebrating our daughter’s 16th bday and booked two adjoining rooms on a top floor. The rooms (and the entire hotel) were designed beautifully. The staff was something else.. they were always there, but not there, if you can understand that. Always helpful, super friendly, we never felt like we were in a snobby hotel. Housekeeping was something else, we were always amazed at how impeccable our rooms looked when we got back every night. Our floor had many security cameras, which made us feel safe. The hotel is also located in a great area of Soho -walking distance from great restaurants, shops, and the subway. The Crosby has become our go-to place to stay when visiting NYC.