Pullman Zhangjiajie

Im glad to book with Pullman because theyve been so accomodating with pur needs especially booking for the tour. MARK one of the staff was very eager to answer my questions. He guided us the way to Zhangjiajje, booked our car and other attrctions since we only stayed there for a nght before going to Chongqing. Im so glad i booked here.. Its 15 to 20mins walking to East gate but worthwhile since you can see a lot of beautiful sorroundings.

Mix feelings with this hotel. Nice room however a little bit run down. Housekeeping has a lot of room for improvement. I found a peanut in our carpet when we checked in. Front office team is very helpful and always willing to find solutions and give you recommendations.  Breakfast is probably the worst in all the Pullmans that I have visited, quality and selection of food is very bad. Service even worse.

From step in everything was wrong ... disgusted and embarrassed because I booked for my friends. Reception - despite speaking in Chinese, did not understand what is individual room billing Housekeeping - one room not made up and one room had used cups left on the table after making up. Used hand towel was also left on the vanity top. I one room, a switch flew out and goet flush lever coming loose Breakfast - not a single pice of pastry other than scones and bread. And this is the first hotel in the world that do not have metal spoons to use; only chopsticks, porcelain spoons and metal forks Restaurant - waiting staff hardly understood when I asked, in Chinese, for 2 sets of fork and spoon. First he came with 2 spoons, then with 1 fork and 1spoon. The table was not cleared lnot suitable cutlery and we were not asked if we wanted any drinks the entire night Room accessories - there's only 2 bottles of water and I expected Pullman to provide better quality ippers