Citadines Connect Georgetown Penang

The hotel's location is extremely convenient. It rained every evening, but fortunately, the front desk had umbrellas available to borrow. The hotel is semi-open-air, so you don't have to worry about the sun or the rain.

At check-out, the front desk told me it would take 10 minutes to process and asked me to wait in the lobby, even though I was the only guest at the time. I wouldn't recommend this for people who have a tight schedule in the morning. While waiting, I saw the front desk staff just walk away—I have no idea what they were keeping me waiting for.

I stayed on the first floor of Building B. Every night around 10:30 PM, I could hear a low bass thumping sound that lasted until about 1:00 AM. Although it wasn't very loud, it was exceptionally noticeable at night. Getting drinking water was very inconvenient! There was no bottled water provided, and since I ran out of water late at night, it was a hassle to go out to get some. It's very convenient for dining nearby, and there's a supermarket within a 10-minute walk. Special thanks to the Indian doorman who was always prompt in opening the door whenever I came and went (I kept forgetting my things, to the point where I felt a bit embarrassed).

The hotel location is genuinely fantastic—you can just walk to the historic city center. The room is quite small, but it's well-equipped with everything you need. It was cleaned daily, which was nice. The only downside is that it lacks good ventilation, but for this price, what can you really complain about? Also! I wouldn't recommend the vegetarian restaurant right across from Building B of the hotel. As for the spa right next door to the hotel, they claim to be the most recommended in the city center? (I've included their price list in photo 5), but unfortunately, we couldn't get an appointment that day, so we went to the one with the big footprint logo across from the hotel instead—would not really recommend it either!!! When it comes to food, I highly recommend 'duan'. It's super delicious—I ate there two days in a row! Everyone, you have to try it!

The hotel environment is comfortable and clean, the service attitude is friendly and professional, the facilities are complete and convenient, and the location is excellent, with shopping malls and restaurants nearby. It was a pleasant stay and highly recommended.