Hotel Regina

The room was 270euro per night including breakfast but there was no view at all, I was at the end of corridor facing the back of building wall. The shower was clogged, the platform was stuck with water. There were 2 sets of elevators and my room was at the back. After breakfast, the door card didn’t work so I went down to lobby and replaced with a new one, and when turned my back I heard the reception short hair lady said “ the ******* xxxxx” I didn’t react n headed up to the room and the door card didn’t work AGAIN! so I went down to the lobby twice. Thats not the standard of a decent hotel. Breakfast was the best I had in Spain but disappointed they served tap water while there were many juice, confirmed by the waitress because I tasted the difference. When I checked out, the same reception said they have to check if I used the snacks and asked if I could give them 5 mins. Gosh, my uber driver arrived n their elevators took ages to go down. I explained I didn’t use anything and he insisted if they could go check, of course I didn’t bother. It’s NOT my responsibility to wait and why didn’t they put every snacks and drinks inside a sensored fridge?! The overall experience felt discriminated. The only advantage of this hotel is opposite to Hermes.

Perfect location that covered most of Madrid shopping and sightseeing area within walking distance.

It was stunning view and premium location. Loved the gym and terraces view.