Sheraton Johor Bahru

Hotel is very new which is good, nice decor in terms of aesthetic, shower pressure is good, next to mall in same building which is convenient but location is quite jam to get to and from hotel. Bed is on the hard side which isn’t to my liking and the blanket is very basic for this price point. Views were great so were the facilities

Everything are all good. Except the passenger lifts are a bit too slow . Breakfast is awesome especially the Indian & malay food session that comes with my favorite putu mayam with special taste of brown sugar and fragrant nasi lemak sambal. Awesome !

Super good location, the hotel attached to SKS mall, don’t need to worry about food and groceries shopping. Will definitely come back again.

Location very near custom, but takes awhile to drive out to other places like Aeon mall, south key etc. New hotel, very spacious, clean, friendly helpful staff. On first night, at 12am, there is a drilling for 15mins, so loud and was disturbed the night rest. When called the recept say they are aware and finding out why, in the end the drilling still continue for next 10mins plus.

Spacious and clean room. Rm service is fast too when we request to have an extra toothbrush for our child. Breakfast is widespread.

Room is not ready due too full book on previous day, it's okay since it was way before the 3pm check in time. Requested for Cot during reservation and confirmed again multiple times during check-in. When room is ready, reminded the staff abt the cot. But till checkout, cot did not arrive. Toothpaste provided is past expiry date. Rooms are huge and spacious. Good shower amenities provided.

Ive been hotel “hopping” in JB and i think this is the best hotel ive ever been to!!!!! There are alot of pros & cons for other hotels but for sheraton, i cant find any cons!!! Beyond expectationsssssssss⭐️⭐️⭐️⭐️⭐️

We recently spent a 2-night, 3-day staycation at Sheraton Johor Bahru, and overall it was an exceptional experience. Service: The guest service team was fantastic — friendly, accommodating, and attentive throughout our stay. Whenever we had a request, the staff were quick to respond and accommodate. Facilities: Everything was top-notch, largely because the hotel is brand new — it opened just last year, giving the whole property a fresh, pristine feel. The pool was lovely, and we also enjoyed a great workout at the gym on the 6th floor. Room: We stayed in a Twin Deluxe Room, which was impressively spacious — more so than other rooms we've had in Johor Bahru — and spotlessly clean. One of the biggest advantages of this hotel is that it's directly connected to the mall, which is excellent. We enjoyed massages just downstairs, and easily accessed coffee, wagashi (Japanese sweets), and pastries on the 5th floor, plus a lovely café on the 1st floor. Getting there from Singapore by private car took about 40 minutes on a weekday with no traffic — smooth and hassle-free. Breakfast buffet was good overall. I'd rate this stay 4 out of 5. During the stay, one of our room service orders went missing, which was understandably disappointing — but the F&B manager took full ownership of the situation. Despite a packed breakfast buffet, he personally checked in with guests one by one and remembered exactly what everyone needed. That level of accountability really stood out. Overall, a very satisfying stay, and we'd happily return to this Sheraton branch on our next visit to Johor Bahru.