I have a few issues to report:
1. When checking in, the front desk incorrectly described the room type. Our twin room was listed as a king room.
2. We requested two duvets for our king room, which was for two people. It took three requests to the front desk and three hours for them to finally deliver them.
3. One of our rooms faced a storage room. Staff kept going in and out, making noise by opening and closing the door every five minutes from early in the morning, which made it impossible to sleep. The front desk said there were no other room types available. I asked them not to open or close the door before 9 AM to avoid disturbing us, but the noise started again at 7 AM the next day. I had to follow up three more times that afternoon. The service is really not good.
4. The remote control in one of the rooms ran out of battery. I called the front desk to send new batteries, and they readily agreed, but they were never delivered, even by bedtime.
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