The Westin Copley Place, Boston

We had a wonderful stay at The Westin Copley Place, Boston. The room was spacious and comfortable for 4 adults with two queen beds and it was clean and well maintained. The location is excellent, making it easy to access shopping and key attractions. We also enjoyed Bar10, which serves good food. Overall, a very pleasant stay.

Very good

Very tired hotel in an excellent location. We booked a corner suite for our family, but were disappointed to find that several basic amenities were missing upon arrival, including hand soap, lotion, and slippers — items that would normally be expected at a standard 5-star hotel. Cleanliness was also inconsistent throughout the stay. Considering the high room rates, the overall experience did not feel like good value for money. Another frustrating issue involved the destination fee credits. We were informed at check-in that the daily credits could be used toward room service and other charges. However, upon checkout, we were unexpectedly billed for items that should have been covered by those credits. Although I had prepaid the room and associated charges in advance, the hotel still placed the usual deposit hold on my credit card. At checkout, staff initially told us everything was settled correctly. Fortunately, based on a previous experience at another hotel in NYC, I requested a copy of the final bill to verify that the deposit would be refunded correctly. That was when I discovered the incorrect room service charges. The matter was eventually resolved after some discussion, but I would strongly recommend that guests carefully review their final bill before leaving the hotel.

We stayed in a corner room , it has panorama view of Boston city .  The room is big enough for four people .