Idyllic Concept Resort

My stay was absolutely fantastic! The hotel was spotless, the room was spacious and comfortable, with excellent amenities and a super cozy bed. The staff were incredibly friendly and attentive; check-in and check-out were a breeze. The hotel's location is super convenient, with plenty of transport options and a great variety of restaurants nearby. Overall, the experience exceeded my expectations. I'll definitely be back if I'm in the area again and will happily recommend it to friends and family. Huge thanks to the hotel team for the outstanding service, and I wish you all the best! ⭐⭐⭐⭐⭐

The room was great, and the hotel even gave us a free upgrade to a room with direct pool access, which the kids absolutely loved. The entire hotel has a beautiful, garden-like setting with two swimming pools, and it's very close to the sea. In the afternoons, the ocean right outside is calm enough for snorkeling, and there are lots of small fish – it was really wonderful.

The water quality at Tianyuan (Tianyuan Resort) mostly contains sand and gravel, while at Bishu Shanzhuang it's yellow sediment, making the latter seem dirtier. Tianyuan's food was the best. The activities were also pretty good, but when we arrived, there wasn't much detailed information. We were given a piece of paper, but it didn't have anything written on it, just told us to download an app. We only found out the next day that there were free paddleboards, but the waves were too big that morning, which was a shame. I didn't think the service was good. The front desk staff didn't smile at us like they did at the other three hotels. We also had to wait a long time for someone to show us to our room (we were carrying two very heavy bags). On the way, the staff member even asked me what time the pool opened, and I told her it was on the paper, but she probably didn't understand. At that moment, with our two large backpacks, they didn't offer to help with our luggage, and just wanted us to get to our room quickly. So, I kind of wanted to roll my eyes. However, a good point was that they let us check in a bit early. I think the location is quite good; if you use the paddleboards, you can go to the uninhabited island opposite. The facilities, I think, are just average. The room smelled very nice, and there was no discomfort when getting into the swimming pool. At Bishu Shanzhuang, I felt a burning sensation when I swam, and my mouth even peeled, so I think their disinfectant is harmful to people. Overall, it was okay, with both good and bad points.

We booked three rooms for six nights for our group trip. Here's what my friend had to say: "The hotel was okay, but the service was generally subpar. There was one guy at the front desk, wearing a grayish-white top, who was extremely mean. On our first day, we told him the room phone wasn't working. He rambled on and on, then picked up a phone and said, 'You have to pick up the phone first, then dial the number.' I didn't understand most of what else he said in the local language, but the other two staff members suddenly started laughing and pulled his arm to stop him from talking. It was clear he said something disrespectful to guests (I suspect he implied we didn't know how to use a phone). Later, we went to our room, recorded a video, and showed it to him, but he didn't apologize at all. He just sternly said he'd arrange for someone to fix it." My personal experience in my room was also concerning. The main door was a sliding balcony-style door with a very simple lock, which made me feel quite unsafe, especially traveling alone with my child. There were many dirty corners, likely due to its seaside location making it harder to clean. They advertised free kayak rentals, and I specifically confirmed the free times when I checked in. However, when we actually went to use them, the free slot was only for one specific period per day. A few families together only managed to paddle for about half an hour and take some pictures.

Nice hotel, though the outdoor area could use some better upkeep; there were food remains outside one room for days. The sea by the hotel is perfect for snorkeling. Great service with a thoughtful touch upon check-in.