Hilton Sanya Yalong Bay Resort & Spa

I have to give a big shout-out to our housekeeper, Linda! She helped us set up a safety fence for our little one, and was super responsive to all our requests. She even had our room ready for us in advance – such a nice lady! The hotel's public areas are absolutely stunning!! And the breakfast spread is fantastic. This is definitely the perfect family-friendly hotel, and we'll be back if we get the chance!

The public areas are beautiful. Although there are no slides for children, it's more than enough for kids who just love swimming pools. The waves at Yalong Bay are bigger than Sanya Bay's but smaller than Haitang Bay's, and you can collect shells on the beach. The indoor kids' club is relatively small, but it offers more engaging activities than the Shangri-La. You have to call to request all children's amenities, which is less user-friendly than the Shangri-La, where they're prepared in advance. This time, all bookings made through Ctrip came with butler service, but I felt the Shangri-La's butler was more enthusiastic and even gave the kids a farewell gift. The room was a bit dim, but despite being on the first floor, it didn't feel damp. Having direct pool access from the room was very convenient. Building 5 was quite comfortable. The butler contacted us in advance, so there was no waiting time for check-in, which both hotels did well. The pillows were very soft, and other pillow options were available. The room had a sunken area, making it feel quite spacious. Overall, I was quite satisfied with the stay. Breakfast was mediocre and not as varied as the Shangri-La's. Having visited Sanya several times and stayed in about six hotels with my child, I'd still recommend the Tianyu Resort Zone II with a full sea view if it's your first time in Yalong Bay. It's the only hotel I've stayed at twice. It has a washing machine and dryer, and you can enjoy water activities without getting sunburnt. Honestly, I feel you can't go wrong with any of the beachfront hotels.

Huge thanks to Daisy for her thoughtful and heartwarming service. She was incredibly attentive throughout our entire stay, often proactively checking if we were comfortable and anticipating our needs. She even offered us a late check-out, and even though we couldn't take advantage of it due to our travel plans, her genuine sincerity really came through. The hotel boasts beautiful scenery, and our overall stay was very pleasant. Daisy's attentiveness and meticulous service, always putting guests first, added so much warmth to our trip. Her heartfelt care left a lasting impression. I truly appreciate her professionalism and dedication. I will definitely choose this hotel again next time I visit Sanya and will recommend it to my friends and family.

My overall experience during this stay was excellent, and I'd especially like to commend Nicole, our butler. She helped coordinate many things during my stay, communicated promptly, and was very attentive. When I wasn't feeling well earlier, she specially ordered hot congee for me, and later even sent a little bear. Throughout the whole process, I could feel that she genuinely cared about the guest experience, going beyond just following procedures. It was a shame that we encountered a typhoon these past few days, but the Hilton itself was still a very comfortable stay. The room felt spacious, making for a relaxing experience; even with bad weather, staying in the room didn't feel stuffy. The coffee shop staff were also very friendly, and the overall service atmosphere was excellent. Although the typhoon meant the weather wasn't ideal this time, the hotel and its staff greatly made up for the experience. I'm especially grateful for the butler's care and coordination these past few days. If I come to Sanya again, I would definitely consider staying here.

The hotel environment is comfortable. Sam's service was prompt, thoughtful, and thorough. He proactively asked about our stay and helped us request a late check-out. His professional and meticulous service left a great impression on us. We will definitely choose to stay here again next time!

Our stay at the Hilton Yalong Bay was fantastic, definitely a five-star experience! A big thank you to Loren. She helped us with our room request even before check-in and then assisted with the check-in process upon arrival, successfully arranging a room upgrade. She meticulously explained the resort's pools, amenities, and even where to order takeout. She was always available to help with any questions, providing professional and thoughtful service.

Overall, a fantastic experience! The hotel's public areas boast an amazing tropical garden atmosphere, and all the pools were meticulously clean and refreshing. The only minor drawback was the gloomy weather, as we encountered a rainy spell. A special thanks to our butler, Aven, for the thoughtful coordination in assigning us a room with a great view; we could gaze out at the ocean right from our balcony. It was lovely to just sit there, feel the sea breeze, sip on coconut water, and slowly savor our vacation.

This is my third time in Sanya, and my first time in Yalong Bay. I chose the Hilton and was extremely satisfied. Our butler, Aven, contacted us in advance for a direct check-in and vehicle registration. Although we didn't stay in the classic Building 8, Building 2 was also quite good with excellent views. The public areas are beautiful, and the room was clean and tidy. The breakfast had a good variety, and even though there was a short wait of a few minutes, the crowd control was well managed. We spent two days by the hotel pool, and the beach was also very close. Both the beach and pool management were excellent, with complimentary swimming rings and welcome drinks, which really enhanced our experience. The pickled sour soup and Spanish mackerel included in our package were delivered directly to our room after booking with Butler Aven. There were many other hotel activities we didn't have time to participate in. Overall, I loved it... I'd definitely like to come back to Yalong Bay next time.

A special thanks to Linda for her thoughtful service! She proactively contacted me before check-in, provided welcome fruits, and helped arrange a quiet room on a high floor. Communication throughout was efficient and warm, and she promptly responded to and resolved any issues. When my friend's phone got water damaged and he went out to get it repaired, she even helped arrange a late check-out on short notice. The overall environment is beautiful, and the beach and pool experience were excellent. My entire stay was fantastic, highly recommended, and I look forward to coming back!