I have stayed at many Jetwing properties across Asia over 20 years. Colombo Seven lets the brand down.
It's poorly maintained, the staff are catatonic and demotivated, there are communication gaps between the departments. This suggests that the problem is with the management team at this specific property. Circumstantial evidence suggests they are lackadaisical about maintaining a culture of quality, probably don't conduct much ongoing training and do not empower or validate their teammates. None of the customer facing staff I met looked like they wanted to be there. I mentioned poorly maintained; there is mold around the AC vents and in the bathrooms, the furniture is scuffed and could at least do with a polish. The towels are worn thin, even the staff's uniforms are in some cases ill-fitting and mismatched and in other cases look like they've seen a few too many washes. Perhaps the property is struggling and low on cash? Well it's in Colombo 7, this is the poshest area in town. As far as I could see while I was there, the occupancy was high, there were lots of walk-in F&B customers, and there were various conferences during the day and private events at night. I 'd say they are not low on cash.. But I will bet they don't rely very much on repeat hotel guests.
