Steer clear of this hotel! Major safety hazards and the management is cold, arrogant, and takes no responsibility.
We originally came here for a family birthday vacation, which was completely ruined by the hotel's dereliction of duty. During windy weather, staff failed to promptly secure or reinforce the parasols by the pool, and there were no safety warnings whatsoever. A parasol was blown over and slammed directly onto my elderly family member's head.
We rushed to the hospital immediately. After returning home, my elder has suffered from continuous headaches, requiring repeated scans and rest, causing severe physical and mental trauma.
Only the front desk staff helped with transport to the hospital that day. After the accident, management showed no genuine concern, zero follow-up after checkout, no formal apology, ignored our reasonable compensation requests, and pretended the injury incident never happened. We tried to get Ctrip to help us hold them accountable, but according to Ctrip's customer service, the hotel's response was also delayed, perfunctory, and uncooperative.
Fortunately, we have already filed a police report in Thailand and will simultaneously complain to the Thai Tourism Authority, consumer associations, and other relevant agencies. We have retained all medical evidence and reserve all legal means to protect our rights.
If you're traveling with family, absolutely do not choose this place. There are many reliable hotels on the island; don't risk your and your family's safety!
Original TextTranslation provided by AI