Boma Easy Living Hotel by Stay Collection

Comfortable accommodation: The room was exceptionally cozy and well-appointed, offering a perfect, relaxing environment to rest after a long day of exploring the city.

The room itself was nice, but I was unable to enjoy the bathtub for half of my stay and was disappointed by the service.* In the evening around 7-8pm, when I wished to take a bath, I realised that the bathtub stopper was missing. I called the front desk for help. They sent someone who appeared to be a technician to have a look. He was confused as well and couldn't figure out how to block the drain. He then told me he would try to find a stopper and left the room. I waited for around 20-30 minutes. Without any update from anyone, I called the front desk again to check if they had found a solution. Unfortunately, I was simply told "if the technician hasn't got back to you, it means that he couldn't find anything". I was surprised by the irresponsible response. No apology, no solution or alternative offered, no gesture of any kind. They should have at least updated me proactively of the situation instead of leaving me hanging. I was unable to enjoy the room for its full value when it's marketed as a room with a bathtub. In the next morning, I had to follow up with the front desk myself for a solution. The staff on that shift did not seem to be aware of the issue I had already raised the night before. I demanded a change of room in case they couldn't find any stopper. Ultimately, they did manage to find one. Yet, without an apology even just for the inconvenience. I am giving a service score of 2 because they eventually fixed the issue before the end of my stay. Otherwise, the hotel itself is acceptable. The location of the hotel is right at the city center. There are shops including restaurants right next to it.

Loved our stay at this hotel, it was really hot when we visited so it was nice that they always had cold water at the front. Location is perfect, right in the city center .

Excellent hotel placed in a great location. Room was spacious and very clean with very nice decor. Loved the ambiance of the hotel and the layout helped the charm. Walk straight out into the action but yet very quiet at night inside. Totally recommend.

Fantastic location and a very cozy hotel. We really enjoyed our stay and would definitely come back!

Cozy and comfy style, bed a bit small Not so well cleaned and have some dry sauce on remote control. But overall is fine esp the location is pefect