InterContinental MELBOURNE by IHG

Arrived at 3 PM, but was told the room hadn't been inspected yet and couldn't check in. After going back and forth with the front desk and involving Trip.com to intervene, it took 45 minutes just to get the room key, along with two complimentary drink vouchers. While waiting, I saw other guests checking in and getting their keys without any issues, which felt a bit like differential treatment. We were given a room on the 1st floor at the very end of the hallway. When we got to the door, we noticed a housekeeping staff member about to go inside to drop off bathrobes—does that mean the room wasn't even ready? The windows and balcony all face the inner atrium, offering no real view or privacy. I wouldn't recommend booking the terrace rooms. The room amenities are average, though having a capsule coffee machine is a nice touch. The rooftop pool is very small and only good for a casual dip, but the gym equipment is decent. At check-out, since the deposit was paid in cash, there was quite a rush about the timing, and the receptionist actually ran off to inspect the minibar themselves. At least that showed some improvement.

The hotel has a classical design, and the breakfast area is great for taking lots of photos. The rooms are generally a bit dated. Communication is mainly handled via messaging and WhatsApp, and replies are very prompt. The breakfast is exquisite.

The room was decent, but the soundproofing wasn't great. The environment, though, was really nice.

I booked this hotel after watching a TV show about it in Japan! It was simply the best. The room was just the right size, not too small and not too big, offering a comfortable and relaxing space. The spacious bathroom was a huge plus. The bed and pillows were incredibly comfortable, allowing me to get a great night's sleep. It was also very convenient that the hotel offered a pick-up service for tours. Both dinner and breakfast were delicious, and I would definitely love to stay here again. Thank you so much!!!