We booked a double room, but upon arrival we were given a very small room with two single beds. There was minimal space between the beds, and overall the room did not match what we had booked.
Before our arrival, we submitted a request to the hotel asking for a double bed instead of two single beds. Trip.com indicated that our request had been forwarded to the hotel. However, when we checked in, the staff told us that they had not received such a request and refused to change the beds to a double bed. They also said that an extra charge per night would be required to provide a double bed. This was disappointing, as we had booked a double room and the request had been marked as handled on our side.
This was the first time we experienced an issue like this for such a simple request, and we were quite disappointed with the service.
In addition, the size of the bathroom was very small. It was not practical for two people to be in the bathroom at the same time, which further affected the comfort of our stay.
We hope you will look into this matter and improve the handling of bed-type requests for future guests.
Thank you.
