This stay was arguably the worst experience of our entire trip.
The room's hygiene was simply unacceptable. Finding cockroaches indoors clearly indicates a complete lack of pest control. The toiletries were poorly prepared, with only two bottles of shampoo and no shower gel. The seats had visible white stains, a clear sign that cleaning was merely superficial, with many details completely overlooked.
Our experience with the front desk staff was equally disappointing. Throughout our interactions, there was a complete absence of proper hospitality, with staff being abrupt and cold.
We had high hopes when choosing this place, but after checking in, both the hygiene and service were a complete disaster. I genuinely advise any prospective guests to think carefully before booking; if you don't want your trip ruined by frustrating issues, definitely avoid this hotel.
However, the scenery in Zhangjiajie is still very beautiful!!
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