The hotel is conveniently located just a 5-minute walk from the nearest Yamanote Line station, making it very easy to get around. The view from the Deluxe Room was absolutely fantastic and one of the highlights of our stay. However, I found the service policies to be unnecessarily rigid. I had booked a Deluxe Room with 2 beds and 2 sofa beds for 2 adults and 2 children (ages 5 and 8), and all guest details AND bed quantities were clearly stated in my booking confirmation. During check-in, the receptionist informed me that because children aged 5 and below stay free of charge, the room would only be provided with 2 beds and 1 sofa bed. If I wanted to use the second sofa bed, I would need to pay an additional fee at the counter. At first, I didn't quite understand what she meant. Once we entered the room, I realised that both sofa beds were stored inside a cupboard and required self-setup. We were only permitted to use one of them. The second sofa bed was physically present in the room, but we were told that opening or using it would incur an extra charge. While I understand hotels have their own policies regarding occupancy, it felt unreasonable to restrict the use of an existing sofa bed in a room that had already been booked for our family of four, especially when all guest information had been disclosed at the time of booking. I told them about it but they just smiled and nodded, but did nothing about it.
