The Ritz-Carlton, Langkawi

The room was spacious and very clean. The turndown service was incredibly thoughtful and detailed. The hotel's landscaping is beautiful, and despite being in a rainforest, they've done an excellent job with mosquito and insect control. The breakfast offered a great variety. If I visit Langkawi again, I would definitely book this place.

Terrible service!!!!! I was woken up at 10 AM by a doorbell, still half-asleep, for air conditioner maintenance. Seriously, couldn't they have called ahead? After knocking, they just walked right into the room (you can't hear conversations inside from outside, so you have to go to the door). I was still sleeping! Then at 11 AM, for the second time, housekeeping came. Don't tell me it's cleaning time; I stayed in room 151 the previous two nights, and no one disturbed me. Housekeeping only came when I called the front desk to request it. I was going to let it go this morning, just tough it out, but being woken up twice completely ruined my mood. I immediately switched hotels. This garbage service is so annoying and definitely not worth the price!!!!!!!!!! The restaurant food was also incredibly bad. Langkawi restaurants tend to serve Indo-Malay cuisine, and I don't even mind 'white people food,' but the Haiyan Chinese restaurant was awful. Not only was the food terrible (a huge red flag), but you also had to book a day in advance, the portions were tiny, and the service was inefficient. The food was unappetizing, and the service was terrible 👎. You only realize how many drawbacks there are after staying here. What a waste. It feels like this hotel's attitude is to scam as many people as they can. I feel like 'Poison Tongue Lao Gao' could get this review trending.

The Rainforest Corner Room cost over 11,500 for two nights, which is worse than a 2.3k hotel in China. The service and everything else were just mediocre. Many hotels in Sanya totally outperform this one. I didn't experience any good service at all. I even extended my stay for two more nights, and in the new room I moved into, the cleaning staff just took all my snacks. I was hungry at 4 or 5 AM and had nothing to eat. That was absolutely speechless; I don't know what the staff was doing. The 24-hour room service food wasn't great for the three days I ordered it; the selection was pitifully small. The only upside was the oxygen machine, and the room decor was okay. Just very average, average, average.

The room was cleaned well. It's quite a distance from the beach, so you'll need to take a car to get there. The staff were also very friendly.

I booked both the Four Seasons and the Ritz-Carlton. The Four Seasons was just so-so; the food was expensive and not good, and the hygiene was quite average. The Ritz-Carlton, however, was amazing! The food was delicious (the only restaurant in Malaysia where I actually enjoyed the taste and found the food agreeable). The room was clean, the service was excellent ♥️, and it even had beautiful sunsets.

Visited during the Chinese New Year peak season. Booked a standard room, but upon arrival, they upgraded us directly to a sea view room (some views were partially obstructed by trees), which was a pleasant surprise. The staff were quite enthusiastic and very kind to children. The swimming pool was fantastic, we went for a swim every day. As for dining, we only tried Langkawi Kitchen and Beach Grill, and both were pretty good.