Song Hotel Wuxi

The room is incredibly spacious, cleverly designed, and well-laid-out with complete amenities – simply fantastic! The king-sized bed is so inviting, and the high-quality bedding makes you feel like you're sleeping on a cloud, truly a dream come true! The service here is exceptional; the butlers (including the front desk staff) are omnipresent and responsive. The shuttle drivers are attentive, providing seamless pick-up and drop-off services. Restaurant staff are quick and efficient, and the housekeeping team is meticulous. We love vacationing here; it's a place where you can genuinely relax and immerse yourself in your holiday. It's like a grand garden in itself, so there's no need to visit other attractions – this is truly a destination hotel experience.

The environment is top-notch and the service is excellent, especially our butler, Lucky, who was incredibly responsive and attentive to our every need. I'll definitely recommend it to my friends for another visit!

The environment is quiet and clean, and housekeeper Sunny is very responsive and provides excellent service.

We had a wonderful stay at Xuelang Songpin! Our butler, Lucky/Snow, was incredibly attentive. The shuttle was always there quickly whenever we needed it, and any requests were promptly fulfilled. The hotel grounds are as beautiful as a traditional garden, and the area is very peaceful. We'll definitely be back to stay here again.

The room was very spacious and grand, and the baby slept incredibly well – even taking a three-hour nap! It's also super convenient for exploring and dining nearby, with a concierge service and shuttle available anytime. Our butler, Lucky, was fantastic! My family was very satisfied. It's a relaxing place to stroll around with seniors and kids, and the boat ride was a nice experience too. The lotus flowers in bloom were beautiful.

I stayed in a family room with my parents, thinking that a 'Golden Diamond' hotel (presumably a premium, high-tier hotel) would offer a better experience. However, it was just on par with a regular 5-star hotel, and in some aspects, even fell short of 5-star hotels with better service. First, the pros: The hotel environment is quite good, the rooms are spacious, and the entire property covers a large area. It's currently lotus season, so it's very beautiful. For a 'Golden Diamond' hotel, the price offers decent value for money. Now, for areas that could be improved: There were some blind spots in terms of cleanliness. For instance, there was dust accumulated on the curtains, the corners of the TV cabinet, and the first-floor balcony could have been cleaner. I understand that some outdoor areas naturally accumulate dust, but I'm mentioning it because the dust was quite noticeable, making it seem like it hadn't been cleaned in a while. After all, we're not staying in a 'camping style' place; this is a 'Golden Diamond' hotel. Also, the hotel might be a bit old, as some facilities show signs of aging. Regarding service: When I proactively asked about a room upgrade or a welcome amenity, the answer was 'none.' It's not that I'm trying to get a small perk, but my colleague stayed the previous Saturday and received a room upgrade, which raised my expectations. Despite booking a more expensive room than him, I didn't get any special treatment. Additionally, the electric buggy needs to be called at least 10 minutes in advance. We called only when we were fully ready, which led to a long wait. There were also some small details: There was no doorman when we arrived, though I saw one when we left. I originally wanted to experience the check-in by boat, but the butler said it was fully booked and offered to arrange a boat ride for breakfast the next day, which I thought was acceptable. However, during my check-in, the front desk agent next to me proactively offered a boat check-in to a guest who hadn't even booked it, and then escorted them away. I immediately questioned my own front desk agent about this. Although the overall service was okay afterward, the initial impression upon arrival is very important, as was the communication with the butler before check-in, which left my expectations a bit unmet, making the service feel very average. During my stay, the hotel pool was under maintenance, requiring a trip to the Crowne Plaza hotel, which was a bit inconvenient. Also, the package included tickets to Sunac Land, but the park is currently undergoing maintenance, and many attractions are closed. Just a heads-up for others.

This has to be the most ridiculous hotel I've ever stayed at. P2 P3: We checked in on the 19th and checked out on the 21st. Our butler contacted me via WeChat on the 15th. On the 18th, I booked the Sea World for the 19th and dinner that evening. The restaurant was in the adjacent Crowne Plaza. Upon arrival, the staff couldn't find my reservation. After showing the screenshot in P1, we were seated. The food service was incredibly slow. After the dishes in P2 were served, we waited over an hour for half a portion of vermicelli, two small soup dumplings, and two bowls of noodles. They might as well not have bothered. P4 P5 P6: The next day, at 9:37 AM, I contacted the butler for a shuttle to the breakfast restaurant. I understand mornings are peak time, but we waited a full 39 minutes for the shuttle to arrive at our room door. We got to the breakfast restaurant at 10:18 AM, and many items were already gone. The chefs and staff started clearing up promptly at 10:30 AM. I accidentally left my umbrella at the breakfast restaurant. I contacted the butler, who replied "Okay!" but then there was no follow-up. I assumed it had been left at the front desk. Before heading out in the afternoon, I went to the front desk to retrieve it, but they had no idea and directed me to the concierge. The concierge also knew nothing and, after contacting a colleague, informed me the umbrella was still at the downstairs breakfast restaurant. Hygiene: The video in P1 shows my biggest pet peeve. The room had supposedly been cleaned, and fresh towels provided, but when I went to wash up, what on earth was this? What is this unidentified stain? And the light in the shower was broken. Truly, every single thing hit a nerve. This is my first ever negative review.

We had a very satisfying two-night stay at Songpin over the Dragon Boat Festival. The facilities were excellent, and our family of five was very comfortable in the villa. The service was also great. Eating breakfast on a sculling boat was a fantastic experience! A special thank you to our butlers, Snow and Mia, who were incredibly thoughtful and attentive, always ready to assist. We'll definitely come back if we have the chance!

The hotel boasts truly exceptional views, unlike anything else you'll find in the Jiangsu-Zhejiang region. Booking a package deal in advance made it quite affordable too. The entire surrounding area belongs to Sunac Group, making it perfect for a staycation; you could easily spend a week here without needing to leave. There are even charging stations in the underground parking. Even during the peak May Day holiday, the hotel service was excellent, with timely shuttle service and a pleasant check-in experience. The included photoshoot was also very professional, mainly because the scenery is just stunning! We took so many pictures, haha. Plus, there are tons of great food options nearby – it's definitely not out in the sticks! My little dog absolutely loved it! One suggestion: the hotel rooms are incredibly spacious, but some of the detailed cleaning could be improved.