The overall ambiance is very upscale, and the hotel's design and atmosphere really give off a resort vibe.
However, the service details were just average. The lobby also doubles as the afternoon tea area, and there were barely enough seats to briefly rest before checking in, making the whole area feel quite noisy. Upon arrival, no staff proactively offered to help with luggage.
During check-in, my room wasn't ready, but the hotel didn't immediately explain why. Instead, they used vague statements to delay, telling me to wait for the room number to be notified via email. After I repeatedly pressed for an answer, I was finally told the room was still being cleaned, which was not a great experience.
For breakfast service, the coconut juice I ordered took a long time to arrive and tasted mediocre.
Overall, the facilities and environment are excellent, but there's room for improvement in service details and communication transparency.
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