Quay West Suites Melbourne
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Quay West Suites Melbourne

Experience Quay West Suites Melbourne, a 5-star hotel in Southbank. It holds a rating of 9.2/10 from 85 reviews, combining quality and value, with rates starting at US$181.

Check-In & Check-Out

From 14:00 until 11:00

Nearby Attractions

Melbourne Skydeck: 0.24 km away

CARTIER Melbourne Winter Masterpieces® 2026: 0.3 km away

Arts Centre Melbourne: 0.2 km away

Amenity Highlights

Leisure: Pool, Sauna, Gym

Pets policy: Pets are not allowed.

Breakfast style: Western,Local cuisine

Food & Drink: Room service, Snack bar, Cafe, Restaurant, Bar, Halal meals provided

Quay West Suites Melbourne

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Highlights
Excellent service
Ideal location
Indoor heated pool
Delicious breakfast
Bar
+2 more
Amenities
All amenities
Property Description
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My daughter and I had a great time. Zero issues. Reception very helpful.
Surroundings
Attraction: Arts Centre Melbourne
(<100m)
Train station: Town Hall railway station
(370m)
Recreation: Melbourne Convention and Exhibition Centre (MCEC)
(1.1 km)
Recreation: Hamer Hall
(160m)
Attraction: Chinatown Melbourne
(1.0 km)
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7

Three Bedroom Premium Apartment

2 King bed and 1 Queen bed or 1 King bed and 1 Queen bed and 2 Single bed
162m² | Floor: 16-26
Has window
Free Wi-Fi
Non-smoking
TV
Private toilet
Daily housekeeping
Heating
Room Details
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7

Deluxe One Bedroom Apartment

Bedroom 1:1 Queen bed ● Living Room:1 Sofa bed
52m² | Floor: 4-9
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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5

One Bedroom Superior Suite

1 King bed or 1 Queen bed
52m² | Floor: 4-9
Has window
Free Wi-Fi
Non-smoking
TV
Private toilet
Daily housekeeping
Heating
Room Details
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4

King Or Twin Studio Room

1 Queen bed
36m² | Floor: 4-15
Has window
Free Wi-Fi
Non-smoking
TV
Private toilet
Daily housekeeping
Heating
Room Details
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5

1 Bedroom Deluxe Apartment, River View, 1 King or 1 Queen, Floors 10 - 15, Kitchen, Balcony

Bedroom 1:1 Queen bed ● Living Room:1 Sofa bed
52m² | Floor: 10-15
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Shower
Room Details
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9

Superior Two Bedroom Two Bathroom King And Queen Apartment With Kitchen And Balcony

1 King bed and 1 Queen bed
88m² | Floor: 4-9
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
TV
Microwave
Room Details
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6

1 Bedroom Superior Suite, City View, 1 King or 1 Queen Bed, Floors 4-9, Kitchen, Balcony

Bedroom 1:1 Queen bed ● Living Room:1 Sofa bed
52m² | Floor: 4-9
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Shower
Room Details
Check Availability
7

Two Bedroom Two Bathroom Premium Apartment, 2 King Beds, Large Kitchen, Balcony

2 King bed
90m² | Floor: 8-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Microwave
Room Details
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6

Deluxe Two Bedroom Two Bath Apartment

2 Queen bed or 1 Queen bed and 2 Single bed
88m² | Floor: 10-15
Has window
Free Wi-Fi
Non-smoking
TV
Private toilet
Daily housekeeping
Connecting door
Room Details
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This property hasn't received any negative reviews in the past 1 year.
Average for similar properties in Southbank
No negative reviews in the past year
Guest User
September 1, 2026
The property is strategically located, just outside the city center but right near one of the bridges connecting to Southbank, making access immediate. Upon our arrival, we were assigned an apartment with broken bedroom window handles, and they promptly moved us to a different apartment the next day, one with a truly spectacular view! We greatly appreciated the helpfulness of all the staff, especially Mr. James, who was always very accommodating and courteous. The only issue I'd like to highlight was with the Wi-Fi, which was not working for the entire duration of our stay (5 days), at least not in our apartment located on the twelfth floor. Otherwise, everything was good; the cleaning service was also very satisfactory. I highly recommend this property, and if I were to visit Melbourne again, I would certainly book at Quay West Suites again.
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Tianboyangfu
March 20, 2026
This hotel is located right by the Yarra River. It's within walking distance to the Royal Botanic Gardens, Chinatown, the shopping district, and Queen Victoria Market. The rooms are spacious with two generous bathrooms, which was very convenient for our family. The kitchen was also well-equipped for cooking. We stayed for three days, and it worked out to over 3,000 RMB per night. You definitely get what you pay for!
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Anonymous User
September 6, 2026
Had a great stay! Apartment is good size, with a nice view, front desk staff superb. Breakfast was decent although we had the same food everyday. It was alright.
Guest User
May 30, 2026
Serviced apartment. Equipped with cooking utensils, dishwasher, washing machine, refrigerator, and an electric kettle.
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Guest User
May 12, 2026
Our stay at Quay West Suites was fantastic from start to finish. The staff were friendly and helpful. The breakfast was delicious. The room was clean and had everything we needed. They even acknowledged my daughter's birthday with a room upgrade, handwritten card and gift! Will definitely stay again!
Mo Wen
April 19, 2026
The overall experience at this hotel was outstanding. The rooms are spacious, never feeling cramped, which is especially great for families or guests on an extended stay. The in-room amenities are comprehensive, with practical kitchen facilities and a washer/dryer that perfectly meet all your living needs while traveling. The hotel's location is both safe and quiet, ensuring a good night's sleep. The front desk staff were friendly and welcoming, always smiling when assisting with check-in or answering questions, which made us feel very comfortable. The clean and tidy sanitation, along with the modern and stylish decor, also added significantly to the stay. Whether for business travel or a leisure vacation, this place truly offers a comfortable and convenient 'home away from home'.
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Jacob Edward Ahearne
December 5, 2025
Realistically, it's night and day the types of service you are afforded for a few extra $100's, in essentially all western / non-western countries.. Not in Australia. Air con vibrated all night long = zero sleep, maintenance came the following day, his advice was to run the air con on the lowest possible fan speed.. Lol love that for summer, they never offered another room, or any kind of compensation for the poor hospitality. Instead... what I needed to understand, only after I've left the lobby, collected my car from parking $65 per night BTW.. And look on an already entirely pre-paid stay... Oop only another $700 charge... Wouldn't bother staying again, and I hope they've got a bloody good reason or rectify it asap because otherwise it's going to ACCC.. And I have nothing better to do than spend spend daddy's money his gone.
SukiSo123
August 15, 2025
Nice service apartment for families and good location , 5-10min walk to CBD and china town Beautiful city view
Guest User
August 7, 2025
Quay West Suites is centrally located in the city, easy to get around, many restaurants & shops nearby. We got a room at 21/F with stunning city view, the room facing to railway but it is very quiet we cannot hear any noisy traffics. Although we booked serviced apartment, Quay West Suites provides hotel service such as breakfast, daily housekeeping. It is a perfect choice for tourist, I would recommend it.

Services & Amenities

Restaurant
No additional info available

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 11:00

Front desk hours: 24/7

If you will arrive outside of check-in hours, contact the property in advance

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
CuisineWestern
StyleBuffet
Opening hours[Mon - Sun] 07:00-10:30 Open
AgeFee
Children 17 years old and under
AU$30.00 (approx. US$21.38) per person
Adult
Buffet:AU$40.00 (approx. US$28.51) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of AU$100.00 (approx. US$71.27) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.

Pets
Pets are not allowed

Service animals
Service animals are allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property host

Accor

About this property

Quay West is ideally located at Southbank overlooking the Yarra River. Adjacent to shops, restaurants and bars, next door to Hamer Hall & the National Gallery of Victoria, and a stroll to the sporting stadiums of Melbourne. Offering fully self-contained one, two and three bedroom apartments and all the services and facilities of a 5 star hotel. Experience our magnesium mineral pool and steam room along with modern gym and spa. Enjoy the ambience of Jarrah Restaurant and Bar with outdoor terrace.
The information above has been provided by the host, who can be contacted directly if you have any questions. The host bears all legal responsibilities in relation to this information.

You might be wondering

What are the check-in and check-out times at Quay West Suites Melbourne?

Check-in time at Quay West Suites Melbourne starts at 14:00, and check-out time is by 11:00.

Does Quay West Suites Melbourne have a pool?

Yes, Quay West Suites Melbourne has a swimming pool for guests.

Does Quay West Suites Melbourne allow pets, and what is the pet fee and weight limit?

No, pets are not allowed at Quay West Suites Melbourne.

Does Quay West Suites Melbourne offer breakfast?

Yes, Quay West Suites Melbourne offers breakfast for guests. Breakfast options include Western.

How much does it cost to stay at Quay West Suites Melbourne for my dates?

Room prices at Quay West Suites Melbourne vary depending on your dates, hotel policies, and other factors. Enter your travel dates to see the current prices.

How to get to Quay West Suites Melbourne from the nearest airport?

The nearest airport is Essendon Airport, located about 21 mins from hotel by car (20.2 km) away.

What’s the cancellation policy at Quay West Suites Melbourne?

The cancellation policy at Quay West Suites Melbourne depends on your room type and booking terms.

Does Quay West Suites Melbourne offer airport transfers?

No, Quay West Suites Melbourne does not provide airport transfers for guests.

About This Property

Nearest AirportEssendon Airport
Distance to Airport23.22KM
Nearest Train StationFlinders Street Station
Distance to Train Station0.41KM
Nearest Subway StationFlinders Street
Distance to Subway Station0.55KM
Average Price FromUSD433
Hotel Star Rating5