Guest User
February 10, 2026
I stayed for eight nights in a row, and overall, it was a mixed experience. While I don't want to give a bad review, some negative aspects were quite apparent, and in the spirit of being factual, I feel I should share them.
Let's start with the positives. First, the location is excellent. The hotel is connected directly to the subway station downstairs. If you're coming on the Ginza Line or Hanzomon Line, get off at Mitsukoshimae Station. As others have mentioned, Exit A9 has an elevator, while A10 does not, requiring stairs. However, if you don't want to come up to street level, walk past A10 and continue straight in the direction of JR Shin-Nihombashi. About 40 meters further, you'll find Exit 1 (as shown in the picture). Go in, take the escalator up, then turn left (as shown in the picture), and you'll see the hotel's small entrance. Inside, a woman in a kimono will greet you and guide you to the elevator, informing you that the front desk is on the 9th floor. So, three subway lines pass through the hotel, offering direct access to many attractions, and it's only one stop from Tokyo Station. Second, the customer service was generally very good. Both the front desk and restaurant staff were polite and greeted guests respectfully. Third, the room size was just right for one person, and the amenities mostly met customer needs. It was generally clean, though there were some noticeable scuff marks on the walls and a bit of dust in the corners. However, it wasn't overtly unbearable, so I'd say the room's cleanliness was acceptable. Fourth, the air conditioning in the room was freely adjustable and almost silent, and the soundproofing was excellent, making for a quiet night's sleep. Fifth, the shopping environment was great, with plenty of goods and fewer crowds. The subway concourse connects to several surrounding shopping malls, like Mitsukoshi Department Store and the Muromachi shopping centers. If you walk 200-300 meters further towards Kanda Station, you'll find even more restaurants and izakayas. There's also a 7-Eleven downstairs.
Now for the negatives. First, the bed was a bit too firm for my liking. After eight nights, my back was a bit sore, and I didn't sleep well, leading to a lack of energy during the day. So, if you prefer a soft bed, you should seriously consider this. Second, the breakfast wasn't very diverse. While there were indeed many delicate small dishes, there were only six basic hot dishes, which didn't change at all over eight mornings. It became very repetitive, and I really didn't feel like eating it during the last three days. Third, the actions of a particular cleaning staff member genuinely shocked me. Usually, in my room, I don't lock my suitcase every day once it's open; I just close it lightly for easy access. For the first few days, it was fine. But on the sixth day, after I came back from sightseeing in the evening, I was surprised to find my suitcase had been turned upside down, and everything inside was in disarray (as shown in the picture). My toiletry bag was inverted, and there was some sandy substance scattered on my pants. I haven't even been to a beach, so I found it very strange where this sand came from. Clearly, a cleaning staff member came to work with an attitude and took it out on my luggage. I can only put it down to bad luck. Fourth, the hotel has its own communal bath (onsen), and this was a mixed bag. For the first few days, I genuinely enjoyed it and went daily; it was quite comfortable. However, after a few days, every time I used it, my calves would start to itch (as shown in the picture). I bought a small ointment, applied it twice, and it got better. On the last day, I didn't dare to go. I suspect the water in their bath might not have been changed or disinfected daily.
In conclusion, for stays of 3-4 days or less, this hotel is still a good option. For stays longer than 3-4 days, I recommend looking elsewhere. Unfortunately, I won't be returning.
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