Unacceptable experience – far below the advertised standard
1️⃣ Extremely long check-in (nearly 2 hours). From arrival at the parking area, luggage is taken away, leaving guests with no freedom to relax or even access the pool while waiting.
2️⃣ Total dependency on the hotel for any movement (pool, restaurant, beach). Leaving on foot requires long walks on steep slopes, heavily exposed to aggressive mosquitoes.
3️⃣ Severe mosquito infestation, making it impossible to open doors or windows.
4️⃣ Private sea-view villa with private pool at 18,000 THB per night: unstable electricity, impossible to charge phones or use air conditioning. As a result, the villa was practically unusable.
5️⃣ After reporting the issue, two very young and clearly unqualified technicians were sent, unable to diagnose or resolve the problem.
6️⃣ From a management standpoint: lack of accountability and poor customer handling. The only gesture offered was breakfast and minibar access, which we refused. After lengthy disputes via Trip.com, a compensation of 5,000 THB was eventually proposed.
👉 Overall experience: a real nightmare
Mosquitoes everywhere, faulty electricity, no air conditioning, and a breakfast more comparable to a budget hostel than a luxury resort.
⚠️ Additionally, we felt discomfort regarding staff management practices. Several young Burmese and Laotian employees privately expressed exhaustion and concerns about their working conditions, raising serious questions about the hotel’s social responsibility.
Conclusion: an establishment that is very well marketed, but whose actual service level is far below its luxury positioning. The value for money is unjustifiable.
