Hyatt Regency Suzhou
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Hyatt Regency Suzhou

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

Jinjihu Guoji Huiyi Center: 0.79 km away

Suzhou International Expo Centre: 0.59 km away

Suzhou International Expo Center - Hall A: 0.78 km away

Amenity Highlights

Leisure: Pool, Spa, Gym

Pets policy: Pets are allowed, including cats、dogs, for a fee of RMB 600 (approx. KRW 119,976).

Food & Drink: Room service, Cafe, Restaurant, Bar, Lobby bar

Hyatt Regency Suzhou

No. 4 of Gourmet Hotels in Suzhou
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We Price Match
Highlights
Pets welcome
Acclaimed dining options
Excellent service
Afternoon tea
Ideal location
+5 more
Amenities
All amenities
Property Description
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Overall, it was pretty good. The environment was comfortable and transportation was very convenient.
Surroundings
Attraction: Jinji Lake
(340m)
Attraction: Suzhou International Expo Centre
(340m)
Subway station: Shidaiguangchang
(<100m)
Shopping: The Eslite Bookstore
(450m)
Shopping: Xiexin Square
(200m)
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5

Regency King Room

1 Queen bed
40m² | Floor: 6-12
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
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5

Hape Theme Deluxe Room

2 Single bed or 1 Queen bed
40m² | Floor: 15-22
Fixed window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
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4

Connecting Room

1 Queen bed and 2 Single bed
40m² | Floor: 6-21
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
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4

Hyatt Family Deluxe Room

1 Queen bed
53m² | Floor: 7-29
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
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4

Family Friendly Suite

1 Queen bed
90m² | Floor: 9-29
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

City Deluxe Room - Night View (2 Beds)

2 Single bed
40m² | Floor: 15-22
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Twin

2 Single bed
40m² | Floor: 23-29
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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5

Suite Jinji Lake View

1 Queen bed
124m² | Floor: 23-27
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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6

Regency Executive Suite King

1 Queen bed
110m² | Floor: 7-27
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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6

Regency Suite Twin

2 Single bed
90m² | Floor: 6-8
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Regency Suite King

1 Queen bed
90m² | Floor: 9-29
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club King

1 Queen bed
40m² | Floor: 23-29
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Deluxe Queen Room

1 Queen bed
40m² | Floor: 15-22
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Regency Twin Room

2 Single bed
40m² | Floor: 6-12
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
Check Availability
4

Guestroom - With Jinji Lake View (two Beds)

2 Single bed
40m² | Floor: 23-29
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Deluxe Family Room

2 Single bed and 1 Single bed
40m² | Floor: 15-18
Fixed window
Non-smoking
Hair dryer
Room Details
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7

Egyptian Cute Gods Theme Suite

1 Queen bed
90m² | Floor: 16-27
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
Check Availability
4

Premium Family Room Victoria Park View

1 Queen bed and 1 Single bed
53m² | Floor: 7-29
Fixed window
Non-smoking
Hair dryer
Room Details
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4

Guestroom - With Jinji Lake View (Twin Bed)

1 Queen bed
40m² | Floor: 23-29
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Hyatt Scenic Twin Room Jinji Lake View

2 Single bed
40m² | Floor: 19-22
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Premier Queen Room

1 Queen bed
53m² | Floor: 7-29
Fixed window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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5

Guestroom

1 Queen bed or 2 Single bed
38m² | Floor: 6
Fixed window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
Check Availability
5

2-Bedroom Family Room

Bedroom 1:1 Queen bed ● Bedroom 2:2 Single bed
150m² | Floor: 7-27
Fixed window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
Check Availability
4

Guestroom - With Jinji Lake View (KING Bed)

1 Queen bed
40m² | Floor: 19-22
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
5

Deluxe Room

1 Queen bed
53m² | Floor: 7-29
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
Check Availability
4

Hape Themed Premier Queen Room

1 Queen bed
53m² | Floor: 7-29
Fixed window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
Check Availability
8

Guestroom (Pets Allowed)

1 Queen bed
40m² | Floor: 7
Fixed window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
Check Availability
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45 guests in a row gave their stay a positive rating.
Average for similar properties in Suzhou
45 consecutive positive reviews
435 recent reviews
ZiyouxingTeresa
October 7, 2026
-When I made the reservation, I mentioned it was for my husband's birthday trip, and they gave us a cake upon check-in. -The hotel offers butler service, and "The Hope of the Village" (our butler) was incredibly helpful during our stay. -It was hairy crab season, and the hotel's hairy crab buffet gets a six-star rating. All the staff in the restaurant were smiling and provided attentive service. -Unexpectedly, each meat dish was prepared in small batches. When they noticed the quantity was low, they immediately cooked another plate. It wasn't like a typical buffet with large, generic batches.
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Guest User
October 12, 2026
Perfect! Both the service attitude and quality were top-notch. This is my second time staying at the Hyatt Regency Suzhou, and it consistently maintains a high standard. I will definitely choose it again next time. What touched me the most was that I came here to celebrate my birthday; the hotel decorated the room in advance, fulfilled my request for a high floor, and thoughtfully prepared a birthday cake.
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Guest User
October 11, 2026
The pet-friendly room featured a dedicated setup. The hotel butler added me on WeChat in advance; Dora asked for our check-in time, and since the included pet afternoon tea was scheduled after our arrival time and couldn't be used in the restaurant, she thoughtfully packed it directly into our room's mini-fridge. My little furry friend was so happy with the fresh food in the afternoon tea! We will definitely book Hyatt Regency Suzhou again next time we visit Suzhou!
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Miaomiao
October 11, 2026
We come here every year. The location is fantastic, not far from Jinji Lake and Eslite Bookstore, with Shin Kong Place right across the street. The staff are very attentive; someone reached out right after booking, and our butler added us on WeChat. Julie checked in on us every day to see if we needed anything, reminded us about afternoon tea in a timely manner, and even arranged a pet stroller in advance. Overall, their pet-friendly service is exceptionally well done.
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Jennyhuihui
October 10, 2026
I've been staying here ever since they first opened. While the facilities are getting a bit dated, I still love the service and overall vibe. It's always my go-to hotel whenever I visit Suzhou. Getting around is super convenient. Eslite Bookstore and Jiuguang Department Store are right nearby, and the metro station is practically at the doorstep, making it easy to travel all over Suzhou. It's very convenient to head out to the old town for a traditional breakfast in the morning or take a stroll there in the evening.
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BellaLuooooo
October 7, 2026
During the National Day holiday, I stayed in a pet-friendly room at the Hyatt Regency Suzhou, and the overall experience exceeded my expectations. The room was very thoughtfully designed for guests traveling with pets, with all the amenities well-considered, making my furry friend feel comfortable and at ease. Our butler, Susu, provided warm and attentive service, was very responsive to communications, and handled all our requests perfectly. The entire stay was very pleasant, and it's definitely a great choice for pet owners!
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MONO593
October 7, 2026
I was lucky enough to stay in a Ferris Wheel View Executive Suite for 3 days and 2 nights during the National Day holiday, and it was a very enjoyable trip!~ 1️⃣ **Location:** The hotel's location is super convenient! It's close to Exits 3 and 4 of Times Square Metro Station. Across the street, there's also Shin Kong Place and Eslite Spectrum. 2️⃣ **Room Experience:** True to its 110 square meters, the living room is really huge. I especially loved the bedroom; it's practically a 180-degree view. Lying on the left side, you can see the Ferris wheel and the traffic, and lying on the right, you can see Shin Kong Place and the Gate of the Orient – absolutely fantastic!~ The minibar's drinks and capsule coffee machine were good 😌 and they provided plenty of Nongfu Spring water. During turn-down service, they didn't proactively offer to refill the water, but the attendant noticed two or three bottles had been consumed and immediately helped replenish them. Thank you 🙏 3️⃣ **Club Lounge Afternoon Tea and Dinner:** This trip was primarily a staycation, so we mostly ate at the hotel. I was initially worried that dinner wouldn't be enough, but the dishes were plentiful and varied, and they were refilled very quickly! I'm not sure if the variety and quantity are limited to holidays, so please keep that in mind for reference.~ **Club Lounge Afternoon Tea 15:00-17:00** Salad, fruit, fries, popcorn chicken, and desserts. On the first day, there was sushi; on the second day, it was cucumber bread with tuna. The snack jars contained cranberry cookies, chocolate cookies, kaki no tane (persimmon seeds), and rice crackers. **Dinner Happy Hour 18:00-20:00** 6 hot dishes, 6 cold dishes, 2 soups, 2 steamed dishes (millet cakes or dumplings/buns), bread, sushi, salad, small cakes, as well as freshly squeezed juice and alcoholic beverages. The menu was different on both days and very rich. The slightly peppercorn-flavored 'shui zhu niu rou' (boiled beef) and the very sour tomato vegetable soup were absolutely delicious 🤤🤤 The overall design of the Club Lounge is also very beautiful. If you arrive ten minutes early for meals, you can usually get a window seat, offering a distant view of Jinji Lake at night. I was even lucky enough to capture the Gate of the Orient during a pink sunset!~ 4️⃣ **Breakfast:** The 2F restaurant offers a wide variety, including freshly made noodles and rice vermicelli, pan-fried buns, doufuhua (tofu pudding), and yu tiao (fried dough sticks), etc. – all steaming hot and very appetizing. I highly recommend the smoked mackerel and seafood congee! The 'currently occupied' signs on the tables are a thoughtful touch! You don't have to worry about your seat being taken when you leave to get food. 5️⃣ **Service:** The staff are all very friendly and greet you with a smile. When going down the elevator, they intentionally didn't share it with guests, which was a very considerate and humbling detail. Check-in only took a few minutes, and red date tea was offered nearby. I was unsure if the Executive Suite included breakfast at 2F, so I asked, and to my surprise, the front desk staff immediately offered it as a complimentary extra. I forgot to check his name tag, but I'm truly grateful!~ The pre-arrival phone call was a thoughtful touch. Thanks to Susu for the quick response and for arranging for the attendant to clean during a specific time slot!~ I hope to have the chance to visit again, and I support Hyatt Regency Suzhou 💕
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melody117
October 9, 2026
The top pet-friendly hotel choice in Suzhou is the Hyatt, and Julie at the front desk provided attentive service during check-in. Since our room wasn't ready yet, we were seated for the complimentary afternoon tea ahead of time. There are special signs on the doors of pet-friendly rooms, and they gave us many nice welcome gifts for our pet. Breakfast offered a wide variety of choices, though pets are not allowed inside the restaurant. Jinji Lake is right around the corner. We couldn't explore it properly because of the rain, but we'll definitely be back next time!
Original TextTranslation provided by AI
Qingchayunxiang
October 4, 2026
I usually don't leave reviews, but this Hyatt Regency Suzhou hotel didn't meet the hygiene standards of a 5-star hotel.
Original TextTranslation provided by AI

Services & Amenities

庭苑
Style: A la carte
Open for: Afternoon tea
Dining options: Reservations available
酒肆
Open for: Lunch, Dinner
华池88中餐厅
Cuisine: Chinese
悦庐餐厅
Style: A la carte
Open for: Lunch, Dinner
Dining options: Reservations available
裕兴记(凯悦店)
Open for: Breakfast, Afternoon tea
咖啡厅
Style: Buffet
Open for: Breakfast, Lunch, Dinner
Dining options: Reservations available
凯悦酒店嘉宾轩
Open for: Afternoon tea

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleBuffet
Opening hours [Mon - Fri] 06:30-10:00 Open [Sat - Sun] 06:30-10:30 Open
AgeFee
Children 5 years old and under
Free
Children 6–12 years old
CNY 78.00 (approx. US$11.67) per person
Children 13–17 years old
CNY 155.00 (approx. US$23.18) per person
Adult
Buffet:CNY 155.00 (approx. US$23.18) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: CNY 600.00 (approx. US$89.73) per pet per day

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

Local hotel name: 苏州凯悦酒店
  • Opened: 2014
  • Number of Rooms: 354
Phone:+86-512-62881234
The Hyatt Regency Suzhou (Kaiyue Jiudian) is situated in Wuzhong District, Suzhou Railway Station is approximately 12 km (7 mi) away.
Diners can enjoy Chinese and Western food at the hotel restaurant. In their spare time, guests can unwind with a drink in the bar.
This Suzhou hotel provides free in-room Wi-Fi as well as parking on site.

You might be wondering

What are the check-in and check-out times at Hyatt Regency Suzhou?

Check-in time at Hyatt Regency Suzhou starts at 15:00, and check-out time is by 12:00.

Does Hyatt Regency Suzhou have a pool?

Yes, Hyatt Regency Suzhou has a swimming pool for guests.

Does Hyatt Regency Suzhou allow pets, and what is the pet fee and weight limit?

Yes, pets are welcome at Hyatt Regency Suzhou, but we recommend calling ahead to confirm details (e.g., pet size, fees).

How much does it cost to stay at Hyatt Regency Suzhou for my dates?

Room prices at Hyatt Regency Suzhou vary depending on your dates, hotel policies, and other factors. Enter your travel dates to see the current prices.

What’s the cancellation policy at Hyatt Regency Suzhou?

The cancellation policy at Hyatt Regency Suzhou depends on your room type and booking terms.

Does Hyatt Regency Suzhou offer airport transfers?

No, Hyatt Regency Suzhou does not provide airport transfers for guests.

About This Property

Nearest AirportWuxi Airport
Distance to Airport43.6KM
Nearest Train StationSuzhou Industrial Park Railway Station
Distance to Train Station3.96KM
Nearest Subway StationShidaiguangchang
Distance to Subway Station0.1KM
Average Price FromUSD216
Hotel Star Rating5