Cerulean Tower Tokyu Hotel, A Pan Pacific Partner Hotel

The hotel was extremely comfortable and spotless, and I especially loved that they used my favorite brand of bath amenities. What impressed me the most was the breakfast — there were unlimited fresh and sweet strawberries, as well as freshly squeezed orange juice, which made every morning feel refreshing and full of energy. Overall, it was a truly enjoyable stay.

Beautiful hotel. Great location. Recommend a drink at the hotel bar for delicious cocktails and amazing view

Such an amazing stay for 8 nights here with my family . Completely felt at home with the plentiful amenities which included daily hand wipes for using while out. Room was impeccably clean, superior customer service, beds were incredibly comfortable with high quality bedding, and the list goes on. Also a great location, in Shibuya, but not directly in the busy section. Would not hesitate to recommend this hotel to friends and family or stay here again. Honestly the BEST hotel I've stayed in Japan!!!

Wonderful hotel that goes above and beyond for families traveling with children. From the child amenity kits and pajamas for our toddler to the crib and diaper pail for our infant we felt that every need was met which made for a really comfortable trip. The 7eleven in the hotel was the icing on the cake! We also were able to utilize the Poppins onsite daycare although this is run independently and you should book well in advance of your trip as only 1 day that we requested was available for booking. Would definitely stay again and highly recommend.

Very great and convenient location, hotel view is amazing city view. Service is excellent.

Lovely hotel with in great location. However, not truly a five star hotel. At best it is a four star in my opinion. Lack of explanation of their amenities and what needs to be booked on checking in. Eg Concierge not aware that the jazz club needed to be booked in advance. Not his fault really as he has perhaps never been trained On arrival to the club, we were then literally ushered out to our embarrassment as all other sitting guests observed this as there were three members of staff attempting to use body language as they could not communicate in English nor did they wish to use their phone translate app. Very unlike Japanese people’s calm and kind style. Many areas in cerulean floor requires updating. On reporting the above, we were told that a QR code should have been provided and they forgot.