Very beautiful property that needs some staff training and some love for the food & beverage options.
- Upon arrival, it would be great for the valets to park your car instead of adding one more step to check-in that you have to self-park and meet the valet's golf cart with your luggage. PHX airport is a haul, and after schlepping our luggage through there, it just would have been nice to have one less step that was avoidable.
- We had a painful almost 6 hour golf round that no one mentioned you had zero access to the clubhouse until we were on our way to the tee. You cannot have that design and not tell players when they check in to grab some food and beverage. The starters thanked us many times for our patience with the slow groups in front of us, but honestly, we were sooo hungry by the end of it, it ******.
- Food & beverage at the resort just needs to be leveled up . There is coffee in the lobby (no tea) which is about the equivalent of a Best Western, but there is a gorgeous espresso machine in the bar right next to it that they don't offer any morning drinks from. The place needs a coffee/tea shop. Every meal we had something major missing. One breakfast, missing a bagel from the smoked salmon bagel. One room service, no silverware/butter/salt or pepper. Its so close, but there is no QA on anything, and unfortunately, it affected us multiple times.
- Marcella at the pool was great! She handled a large crowd well and offered great service.
