Shangri-La Tokyo

Stepping into the Shangri-La Hotel, I was immediately enveloped in warmth and comfort, making my stay incredibly delightful. The lobby is adorned with a stunning array of fresh flowers 💐, creating a cozy and romantic ambiance. The front desk staff provided service with a smile, were highly efficient, and processed my check-in quickly. My room was spotless, tidy, and impeccably clean with no hidden corners. From my window, I enjoyed a breathtaking view of Tokyo's nightscape, with neon lights twinkling and the city ablaze with brilliance. The swimming pool on the 29th floor boasts an elegant environment, comfortable water temperature, and crystal-clear water, all complemented by thoughtful and attentive service. The hotel even offers complimentary bicycles, allowing me to explore Tokyo on two wheels, which made my trip truly wonderful.

The service was absolutely fantastic, I couldn't be happier! 👍 The hotel's location is unbeatable, right next to Tokyo Station with tons of restaurants nearby. My favorite part, though, was walking into the hotel and being greeted by that unique Shangri-La scent. 🥰 And breakfast? It was a delicious five-star experience! 😋

Everything was great. It's a bit noisy because of the train station, but that's a minor detail.

Overall, my experience was okay, but the deposit process was a real hassle, and communication with the front desk was difficult. I tried to pay the deposit online twice, and both times it showed as 'Locked by Shangri-La Tokyo' for JPY 250,000 + JPY 100,000. The hotel responded that their finance team checked and found a system error, so they hadn't received the deposit. Finally, they sent me a new link, and I paid another JPY 100,000, which also showed as 'Locked by Shangri-La Tokyo.' This time, they claimed it was successful. Thank goodness! But even now, the deposit is still being held by the hotel. During my stay, I showed the front desk the emails I had exchanged with their reservations department, but the front desk said they hadn't received them! Even though the reservations system automatically replied to my emails, the front desk still denied receiving them! I also showed them a screenshot of the successful deposit payment, but the front desk said they needed to verify it in their system and wouldn't accept my screenshot. Fine, they said they would confirm the deposit payment in an hour, but we only found out it was received the next day. It was absolutely ridiculous! Unless absolutely necessary, I won't be going to Japan again! And even staying at a Shangri-La wasn't all that great! It was a lot of trouble, and I felt like they intentionally dragged their feet! BTW, all emails with the hotel were in English.

The hotel is a bit old overall, but its location near Tokyo Station is very convenient.

This hotel is conveniently located right next to Tokyo Station and a luxury shopping mall, making it super easy to get around and shop. The hotel entrance and lobby are a bit small, so you really have to look for it. If your room faces the central station, you might get some noise, even on higher floors. The staff are very welcoming, and there are even some who speak Chinese, providing professional and friendly service. Both the Italian and Japanese restaurants are excellent, though you'll need reservations. The turndown service also comes with unique little snacks, which is a nice touch. This is my second time staying here, and I still think it's well worth it.

Room service was also fantastic, and my child really enjoyed it.