Mercure Tokyu Stay Osaka Namba

In my personal opinion, the location was good as it is convenient and close to everything. However, it can be noisy at times during the night outside. The room was clean and tidy on arrival. There were pyjamas that were quite comfortable to wear. The only thing that bothered me in the room was that the sink was on the same tabletop as where the kettle and cups were. So when you are using the sink, the water splashes on the tabletop and wets the area and it was a hassle to clean in it. I didn’t really like how the toilet and shower were separated. No cabinets also. And the reason why I put just ‘meh’ on the service because one of the female staff in the reception wasn’t really welcoming and has a sad/poker face on when we encounter her unlike the other staff who were friendly, welcoming and smiling.

Location is one of the best things about this hotel. It’s reasonably convenient and within walking distance from both Namba Station and Shinsaibashi Station. However, compared to my previous stay at another Tokyu Stay property, this hotel was quite disappointing in terms of facilities and room amenities. I was expecting a similar experience, but unlike other Tokyu Stay hotels, there were very few amenities provided. There was no coffee machine at lobby, and I also noticed there was no humidifier in the room, which would have been useful during a stay in Osaka. For the price, I expected a little more from the room facilities. Another thing that stood out was the lighting. The walkways and corridors of the hotel were extremely dark, which made the overall atmosphere feel a little gloomy and less welcoming. Overall: Convenient location, but the facilities and room amenities could definitely be improved.

Location is excellent Staff aren’t exactly accommodating. We asked for complimentary late check due to poor sleep with the outside noise. They were extremely reluctant and said we had to leave by 11:30am latest when there was a lady next to us who was upgraded to 12pm check out without any issues Rooms are smaller than expected. We did ask for two single beds, however they were unable to accommodate . Facilities are standard. Again, location is great.

Great stay and location. I will definitely come back to stay here again

Pros: - great and convenient location - clean bed and room - friendly staff Cons: - pillow is too soft and small so it's uncomfortable - bed also feels like it's sinking in - lighting is not great - not sure if it's the lighting which makes the dust look more obvious but I can always see dust flying around especially when I use the bath towel