I’m leaving this message in the hope that the guests who stayed in Room 504 or a nearby room on the night of October 24th might see it...
Your etiquette during your stay was appalling. It seemed like children were running around, jumping, and shouting in the room around midnight and 4:00 AM.
All of us staying on the floor below were woken up by the noise in the middle of the night and couldn't get a good night's sleep.
Shame on the parents who can't discipline their kids. If you can't teach them not to bother others, you shouldn't take them traveling.
The hotel support staff were helpful via LINE, but since they didn't go up to the room in person to address it, the effect was minimal. Even if they tried calling or emailing the guests, people won't notice if they aren't looking at their phones...
The room was clean and had all the necessary amenities, but the walls, ceilings, and floors are built quite cheaply. Guests need to be very mindful of how they walk and their volume levels to avoid disturbing others. Jumping around is completely out of the question.
If I were asked whether I would stay here again, my answer would be never. The hotel itself isn't bad, but your experience depends entirely on the manners of the other guests.
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