I have stayed at Hilton Cairo Heliopolis many times, and I generally love Hilton properties wherever I go.
I just checked out after a one-night stay at Hilton Corniche Alexandria. This stay was meant to help us decide which hotel to book for the remaining 13 nights of our trip. Unfortunately, Hilton Alexandria was not the right choice for us.
The hotel itself is beautiful and meets the physical standards you’d expect from Hilton. However, the staff experience was the worst I’ve ever had at any Hilton property.
Check-in was very slow, and no information was provided at all. We only discovered that the hotel had beach access by pure accident—after we had already checked out.
At the buffet, service was extremely slow, with orders either missing or incorrect.
Upon departure, I did what I always do: I called reception to confirm checkout and ensure there was no outstanding balance. I was clearly told everything was settled and that we were free to leave.
After we had already left the hotel, a valet ran after me and my wife in the street and asked us to return because “they wanted to talk.” We were brought back only to be lectured by a reception employee (female, dark hair, glasses) about how I should have come to the desk despite already calling. There was no issue, no balance, and nothing to resolve—she simply lectured me and then let us go.
This was unnecessary, unprofessional, and frankly insulting. She could have easily checked the room balance herself instead of calling us back in such a cheap and embarrassing way
