Tokyu Stay Ginza

The place is near to train station and conbini. The receptionist very kind to order us taxi. Although no water bottle available in the room but the ptovide water dispenser on each level. Coffee is compliment in the lobby for hotel guest.

Great location next to Kabukiza and Higashi Ginza metro station. My room was small but standard size for hotels in central Tokyo. Staff are very friendly and polite and some speak great English too. There are a few convenient stores nearby. The washing machine in the room is extremely helpful.

Cons: the carpet needs to be deep cleaned. Toilet has a urine smell. Front desk staffs were not very friendly. Most of the time, only one lift is working so we had to wait for a while to go up/down. Pros: best location. Room comes with washing machine, dryer, induction cooker and microwave which came in super handy.

Location is very convenient, less than 5min from train station. There is a family mart n Lawson nearby too. Free coffee vending machine at the lobby. Room is slightly small but normal for Tokyo hotels, Not enough space to fully open 2 cabin size luggage. Furnished with microwave oven and washing machine, detergent provided too.

This was our first time booking through Trip.com and just ten days before our departure date! A big thank you to Kimberley S, who did a fantastic job organising everything and promptly communicating with us on travel details. Everything went smoothly and our holiday was great! We highly recommend and will definitely be using trip.com again for future travel.

Really like to stay here , so friendly and all the complementary so nice , service so good , next time i will return back here ... recomended hotel

I had an overall average stay at Tokyu Stay Ginza. The biggest highlight is the location—right in Ginza with easy access to shopping, restaurants, and subway lines, which made getting around Tokyo very convenient. The in-room washer/dryer is also a nice touch for longer stays. That said, the hotel itself feels fairly standard. Rooms are quite small (even by Tokyo standards), and while functional, they feel a bit dated. Housekeeping is limited unless you stay longer, which may not suit everyone. Service was polite but not particularly memorable. The only freebie—the lobby coffee machine—was out of order during my stay, which was disappointing.