Radisson Hotel Kandy

Very friendly and professional staff, fitting for a high-end Western hotel. Spectacular buffet breakfast and dinner, with a wide variety of food and some dishes changing daily. Good gym. The housekeeping team on the 2nd floor keeps the rooms spotless and is very attentive. Good, firm bed. Very good location.

1. The location is halfway up the mountain, so it's convenient to get to if you have transportation. There were too many guests and not enough front desk staff, but check-in went relatively smoothly. 2. The sink was clogged, and I had to call someone to fix it. 3. Overall, the room was quite good. It had a large balcony and a coffee machine. There were no disposable toiletries. 4. The breakfast was quite rich/varied.

Overall, the hotel is quite decent: the staff is always ready to help, and the restaurant and bar offer delicious food (a varied selection at the buffet). The interior is a bit dated, but it's not a dealbreaker (the bedding and towels are clean). For its price, it's an excellent option.

We didn't have much time in Kandy, and the hotel is located halfway up a hill. After resting, walking to the Temple of the Tooth was a bit tiring on the legs. Overall, the breakfast, dinner, and check-in experience were quite good.

Unfortunately, I am extremely surprised that a Radisson hotel has sunk to such a low standard. I booked blindly because Radisson is a prestigious global brand, but unfortunately, any sense of elegance has completely vanished in this hotel. First of all, the building is old and in desperate need of renovation. The room had an unpleasant odor, and they were extremely stingy with guest amenities (no slippers or hand towels were provided, and the shower towels were not changed for three days—even though they were left on the floor and damp, housekeeping just gathered them and put them back in the bathroom cabinet). The shower water temperature fluctuated between scalding hot and freezing cold. The swimming pool water was ice cold, and unfortunately, there is no jacuzzi or sauna. We were assigned a room right next to the elevator, and unfortunately, the staff spoke loudly early in the morning, waking the guests up. We asked to change rooms, but they refused on the grounds that the hotel was fully booked. Breakfast was very poor and limited, consisting mostly of hot Indian dishes. Sadly, I did not feel comfortable at this hotel and will not stay here again.