Bahia Principe Explore Tulum - All Inclusive

Nice place with beaches but they can have more restaurants open on sight for more better service and options

Great hotel on the beach good facilities many activities to do great pool area nice large spacious rooms excellent all inclusive

All good!

Very disappointed with our stay. This resort did not meet the expectations of an all-inclusive vacation. The front desk and management were not accommodating and constantly tried to nickel-and-dime guests. Our A/C didn’t work, and we were told we could move rooms only if we paid extra. We requested two queen beds but were only offered two doubles or one king. The room had ants in the bed, the bathroom was extremely small, and there was little to no privacy because the shower/changing area faced a stairwell window. The pool was always dirty. The beach was unusable due to excessive seaweed and a horrible smell, which was never disclosed before our trip. The food was mediocre, and the “all-inclusive” package was misleading. We could only dine at two specialty restaurants; after that, additional visits cost extra, leaving the buffet as the only free option. There were no comfortable indoor, air-conditioned areas to escape the heat besides our room. Even the lobby and restaurants were hot. While a few staff members were pleasant, most were rude. The only time we experienced good customer service was when someone was trying to sell us something. Overall, poor hospitality, extra charges, cleanliness issues, and misleading advertising made this a vacation we would not recommend.

Hi I'm Maria the service people was great the waitress all the people work so hard all the time ,the cleaning lady's and boys the maintenance people working all day ,the yard maintenance all the time working and the weather is so hot they deserve to make good salaries ,and benefits because they do the hardest work always. Thanks.

Buffet could have been better. Our family tried making reservations at the restaurants and were told that they no longer had reservations and they would not be able to accommodate all 16 of us to sit together even though we said we didn’t have to all sit together. The rooms are motion censored and at night the fans would turn off. Which was a bit inconvenient since the room temperature is controlled we really couldn’t adjust to make our room cooler. The hotel is family friendly the kids really enjoyed it. The staff were all friendly, Francisco the pool bartender was amazing. Over all nothing really bad just wished the food was better.

Seaweed was all over the beach in July so we didn't get in other than that everything was great.

Everybody was very helpful and very polite customer service. All the personnel was very helpful

Great: Service, cleanliness, pools, kids' club, overall expeirence. Cheap laundry! Everyone we interacted with went above and beyond: the staff at the lobby, the housekeeping, the bartenders, the servers in the restaurants. Not good: The food. There was almost nothing my four-year-old son would eat at the buffets other than fruit, bread, and cheese quesadillas. The milk and yogurt were frequently gone bad, the "hot food" for kids was always cold, and there were rarely any kid-friendly meat or fish options. I don't eat seafood or pork, which shut me out of most buffet items too. Even the more traditional Mexican food was pretty mediocre. The hotel also didn't tell us in advance that most a la carte options were closed in the off-season. We ended up having much better food in Tulum and on our guided tours, and definitely needed a supermarket visit in the middle of our stay. Negative stuff that the hotel can't control: Sargassum levels were through the roof because of climate change, so the beaches were useless and everything smelled. Bahia Principe has also recently been bought out by Hyatt, so any corner that can be cut, is. I suspect that's what's behind the (temporary?) closure of almost all a la carte options.