RIHGA Place Higobashi

The room was clean and tidy, and was cleaned daily. The location is convenient, with the Shiqiao Line subway station right at the entrance. The facilities are complete, including a hairdryer, refrigerator, and kettle. There's a microwave on the first floor, and disposable toiletries are provided. There are supermarkets and restaurants nearby.

The hotel's location is great, very close to Shinsaibashi. You can reach Shinsaibashi quickly by walking or taking the train. The room isn't small either, which is good enough for me. My only wish is that the bathtub could be cleaned every day.

The hotel's location is excellent, with Higobashi Station nearby, making it convenient to get to central Osaka. The room itself didn't have any major issues, and the hotel's response to my complaint afterward was also quite proactive. However, what disappointed me most during this stay were the check-in process and the public facilities. When I arrived in the afternoon, I hoped the front desk could confirm and lock my reserved room, so I could get the room card and just head straight to the room when I returned in the evening. I've encountered similar situations at other business hotels in Japan before, where you can usually get your room card in advance to avoid queuing again at night. But this hotel kept refusing, citing "room cards cannot be collected before 3 PM." I personally found this approach inflexible and felt it didn't adequately consider the needs of guests who had arrived early. Additionally, there was no water dispenser or self-service coffee machine on the first floor. This was inconvenient for guests who needed to replenish their drinking water. Although the official website listed facilities like an ice machine on the 4th floor and a microwave on the 1st floor, the actual usage experience was still quite limited. Moreover, the washing machines were very difficult to use and not as good as coin-operated ones. After I provided feedback to the hotel through the platform, they eventually communicated with me and upgraded my room type, which I appreciate. It shows the hotel is willing to make amends after receiving a complaint. Overall, this is a hotel with a great location and decent basic facilities, but the check-in process and service experience did not meet my expectations for a Japanese business hotel. If the hotel could be more flexible with early check-in/room card handling and public area amenities, I believe the overall experience would be much better.

Completely exceeded expectations! The hotel is very clean, the staff are warm and welcoming, and there is even a Chinese-speaking staff member. The location is fantastic, with the subway station right downstairs and plenty of dining options nearby.

The front desk has Chinese-speaking staff, and the facilities also have Chinese translations. There's a microwave next to the elevator on the first floor. I booked a random room type and got a twin room. Since I was traveling alone with only one suitcase, it was actually quite spacious. My open 28-inch suitcase fit perfectly at the foot of the bed near the window, though I had to step over it as there was no floor space left. It might not be very convenient for two people, but I'm very satisfied with getting a room like this for the price.

The environment is great and the location is convenient. Overall, the stay was very pleasant. The hotel is quiet and offers free Wi-Fi. Plus, you can store your luggage for free if you arrive early.

The hotel is located in the heart of Osaka, right next to Nakanoshima, which is a very business-oriented area. Although it's an older hotel, it's been redecorated and feels really nice. It has a bathtub and the room is carpeted. I just missed breakfast, so I didn't get to eat there.