Bahia Principe Explore Akumal - All Inclusive

The staff wasn’t very familiar with what was going on within the hotels . Couldnt give directions to where things were , the communication was horrible.

I was here with my wife for a quick getaway in first week of July and the overall property was maintained well. Rooms- we were offered Swim up rooms but we got the nearest oceanfront room in Villa 47 which was the 2 mins away from the main lobby, main pool , buffet, coffee shop, theatre. We did face AC issue during the second night of our stay and we were offered another room within the same building on a different floor within an hour. So that's a definite plus. We found that to go through the different areas, they could use more signages as to where is what at intersections. The quality of food was really good, be it the buffet or Ala- carte restaurants. The taste, we did not like the bland taste of majority of the food being served. Some items were undercooked to quickly cater to number of people, so only that is what was a negative in terms of food. but overall we thoroughly enjoyed our 3 nights at the BPA.

The resort was great except for they charge children 13 through 17 as adults. We had to pay an additional $2,050 for our 13- and 14-year-olds. I asked if they could go to the adult pools and restaurants since they were being charged as adults and they said no, they needed to 16 years old and older. So, we paid extra for them and they not going to drink alcohol and or enjoy the adult amenities. Of course, we are not letting our children drink alcohol but why charge them as adults when legally they are not adults. Also, we booked a two-bedroom suite, and it was actually a junior suite. I told them that a two-bedroom suite was two bedrooms and a communal living area, and they said that it was two rooms with a pullout bed. So, if two adult couples book a two-bedroom suite, one couple is going to get a king-sized bed and the other couple is going to sleep on a pullout bed. I think they need to let people know what they are getting and not spring it on you when you arrive.

Do not be fooled by the pictures. This resort advertises itself as luxury, but it is a cheap, cost-cutting operation that ruins your vacation to save a dollar.We traveled as a large family group with a baby and an elderly relative. The villas are three floors with absolutely NO elevators, making strollers and mobility miserable. Furthermore, family members booked the adults-only area, only to find it under active construction. They were moved to a room covered in thick construction dust before finally being relocated a second time.The food and drink situation was completely unacceptable. The bars have no real inventory; they had no ingredients for a standard martini anywhere on site, whiskey was restricted to just one bar, and the only vodka drink available was a basic vodka lemonade.Worse, you are locked out of à la carte reservations before arrival, forcing us into an awful, repetitive buffet. They rationed food like a cafeteria. When roasted meat was brought out, staff gave dirty looks if we asked for more than a tiny sample. Food routinely ran out and was never restocked. We spent our hard-earned vacation stressed and scrambling for basic food just so the resort could pad its profit margins.We felt degraded. The experience was so miserable that we contacted *******, who thankfully rescued us by moving us to a different hotel halfway through our stay. Never going back to a Bahia Principe hotel. Save your money.

Just feel everything is trending downward. Less buffet food choices , lot less different alcohol at pool bars . Quite harder to get into restaurants. Also heard more changes coming . We will see about December. Looking less likely

Nice rooms, beds, nice pool, good food but not at all easy to get reservations for the restaurants.

Everything was great! Except that the adults area was an under construction. That wasn’t not communicated until we got there. The staff was helpful and nice.

Everything was exceptional. Wish they had better nightly shows and better lunch and dinner buffet options. Felt like it was same food everyday with 2-3 new items. Dinner reservations were hard to get.

Esthetically beautiful. Good place for relaxation. Not for singles looking to mingle. There aren’t many events scheduled. Staff does not provide a list of events daily. They want you to use app but it isn’t listed in detail there either. Schedule your restaurants weeks before arrival if you want to have a chance to eat there. The food was horrible. More older people or families with young children. It is a good distance from anything else and taxi rides are expensive. Drinks are watered downs. Best to get shots with chasers. Most staff member are paying more attention to their cell phones than guest. There is no minibar in room. There is a small fridge with one Pepsi, one gingerale, two beers. Two bags of chips and box of juice. When i booked swim up it said adults only. Our neighbors had small children that kept coming to our side.