Mercure Xi'an Downtown

Atmosphere: Warm and elegant, especially the lobby which offers afternoon tea. The cookies were surprisingly good, haha! Service: What impressed me most was upon entering the lobby to check in, a male staff member with a buzz cut (I assume from concierge?) immediately offered us two cups of hot tea. This small detail was just perfect, especially as we had just come in from the cold weather outside – it genuinely made us feel warm. A big thank you to that gentleman! The front desk and restaurant staff were also exceptionally helpful, always greeting our requests with a smile. ^_^ Facilities: I absolutely loved the smart toilet in the room and the heating. The lighting was also bright, and the room, including the bedding, was very clean. There were also welcome drinks. My only minor point is that the ceiling height felt a little low. Hygiene: From the hotel lobby to the room and the restaurant, everything felt very comfortable. The cleanliness was definitely up to par. If I ever get the chance to visit Xi'an again, or if friends are planning a trip, I would still highly recommend this hotel. The location is also quite central, about a 10-minute walk to the Bell Tower area, and taxis are easily accessible. Overall, a fantastic experience!

I was very satisfied with the room. The location is excellent, right near the Bell Tower, and the front desk service was also fantastic. I'll definitely stay at this hotel again if I have another business trip in the future. Highly recommended, thumbs up! I particularly want to emphasize how clean the environment was.