LocationThe location is excellentright next to ShibuyaI personally tested itand on my first visitit only took 20 minutes to walk from the hotel to Shibuya Skyprovided you don't get lost. It's also the best value hotel in the areaTurning left with your back to the hotel, you'll find a FamilyMart convenience store and TGI FridaysetcTurning rightyou'll find a bunch of izakayas and Saizeriya restaurantsmaking it very convenient for late-night diningI highly recommend that first-time travelers, even if theyre tired at night, take a stroll around the areait will definitely be a memorable evening
CleanlinessThehotel is very newYou can see thatthedesignhas been very thoughtful. For examplethereare very sturdy hooks on two wallsperfectfor hanging backpacks or shopping items without takingup floorspace
Thedecoris alsovery innovativeabandoning the traditional minimalist Japanese style and adding many fun stickers andmurals that are quite memorableThe beddingwasvery cleanit rained duringour staybut the bedding didn't feel damp at allwhich is very important as it affects your sleepIts clear the hotel is very thorough in its cleaning
Service: The above two points are based on my most honest review.HoweverI'm slightly confused about this aspect
Check-in time was 7:00 PM, and the platform showed check-out time as before 11:00 AM the next day (this is based on the platform's display).
However, the hotel staff were already urging us to check out at 7:30 AM, and their attitude wasn't very friendly. If it was due to the check-out time or other issues, they should have communicated the specific situation to us first. We could have responded in any way, even offering to reimburse the difference, instead of being so rude.
The hotel staff's urging.I always check the room before checking out, a meticulous habit I've maintained to avoid causing trouble for either party. However, because the hotel was rushing me, I was in a hurry to check out and didn't thoroughly check the room. This resulted in me leaving my bag of toiletries (containing seven bottles of shampoo and shaving foam) and emergency medication in the room. I wouldn't mind the small price difference, but the total cost of these items was nearly $200, which is not a small amount. The key issue was that the emergency medication, which I must take before every flight. Luckily, I had some left in my bag. I'm absolutely certain I left it at the hotel because my belongings were with me before I left for San Francisco, and they weren't even there when I checked my suitcase after returning. I only realized it was missing afterward.
I waited in the lobby for an hour for a ride. If the room had been cleaned then, should have seen the bag of items, and everything inside was brand new and wouldn't have been treated as trash. But the hotel didn't tell me. I even tried asking the hotel to call a taxi while I waited outside, but the front desk staff said they couldn't get one
In summary, the location, value for money, and decor are like a paradise. However, the service was inconsistent and gave off a "take it or leave it" attitude, which is unacceptable, especially for foreign guests, as most visitors are international travelers. The hotel should be more tolerant; they can't discriminate just because someone doesn't speak Japanese, especially in a country like Japan with its top-notch service industry.
I hope this was just a matter of poor service and time management on the day of my departure. Other travelers, even if they're short on time, should always check their belongings before leaving. My personal experience tells me that I would be secretly heartbroken for a year because of this. It wasn't that the items were particularly valuable, but rather that I had gone to great lengths to acquire them. Life goes on. To the travelers reading this article, I hope you have a dreamlike trip to Tokyo, and that hotels could strengthen their training programs; this would be a tremendous asset to the industry.
