Jiadianbujiayou
January 1, 2026
I booked a Deluxe Twin Room in advance. Here are some positive reviews:
1. The 5th floor has a professional washer-dryer (two separate machines for washing and drying). You can put your clothes in the machine, leave a note, and staff will deliver the dried clothes to your room door – very thoughtful.
2. Atour Gold Card members receive a late-night snack service; on this day, it was white fungus and lotus seed porridge – a comforting treat on a snowy day.
3. They gave me a complimentary gift – a fridge magnet with Xi'an characters on it, which made me very happy.
4. The breakfast selection was plentiful, including Shaanxi specialties like minced meat noodles, tofu pudding, and bean curd rolls – very nice!
5. The smart speaker allows voice control of the lights and curtains.
6. There's a motion-sensor nightlight under the bed when I get up at night – a thoughtful touch.
Some minor suggestions:
1. The twin room was too narrow. My room was much wider, leaving too much empty space. Since guests spend the most time using the bed, I suggest you give feedback to the management and upgrade the twin room beds if possible. 2. Most twin rooms are located facing the street, which isn't universally applicable. Although the room I was given wasn't facing the street, we need to consider the needs of the majority of our customers.
3. The night shift front desk staff weren't very professional, probably because they were new. When I called to inquire about late-night snacks, the receptionist said she didn't know and would check for me. Even as a customer, I knew more about the benefits of Atour's membership levels than the hotel staff. I suggest they provide more training for their staff.
4. The shower room only had a shower head; there was no additional large floor-standing shower head.
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