Although the hotel is in a great location—very close to Ascension Cathedral, the Green Bazaar, and Panfilov Park (28 Panfilov Heroes Park)—the staff's service was extremely disappointing. Any good impression I had of this city was completely ruined by the hotel staff.
The front desk staff were unfriendly and gave out a lot of wrong information, possibly due to poor English. Worst of all: I had an early flight and had to leave by 7:00 AM, but breakfast doesn't start until 7:00 AM (which is honestly very late for the hotel industry). The night before, I asked the front desk to arrange a grab-and-go breakfast box. The duty manager said that since I wasn't leaving until 7:00, there was no need to pack one—I could just go into the restaurant a few minutes early to grab a quick bite and a coffee before heading out. I agreed.
However, when I arrived at the restaurant at 6:50 AM this morning, a security-type guard in the lobby rudely blocked me at the door. I suggested just sitting quietly in a corner to wait for breakfast to start, eat quickly, and leave, but they refused, claiming that having me there would get in the way of their work, and even said the coffee machine couldn't be turned on before 7:00. The restaurant staff were like mindless zombies, completely inflexible, saying "rules are rules" and showing zero hospitality or common sense, despite what the manager had advised the night before. In the end, we had to wait for the manager to come resolve the issue, but by then, I had already run out of time.
In the room, there are no electrical outlets near the electric kettle. To boil water, you have to carry the entire tray (as shown in the attached picture) all the way over to a distant outlet.
The sauna and gym are outsourced and restricted to only one hour of use per day; anything beyond that incurs an extra fee.
Original TextTranslation provided by AI
